GP Receptionist

NHS; Warrington; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a welcoming and supportive team at a busy GP practice in Warrington as a receptionist/administrator. This part-time role offers the chance to engage with patients, assist clinicians, and manage various administrative tasks. Ideal candidates will have experience in a GP setting and be proficient with EMIS web. Enjoy working in a low-turnover environment where your contributions directly impact patient care and team efficiency. This role is perfect for those who thrive in a collaborative atmosphere and are committed to providing excellent service to the community.

Qualifications

• Previous experience in a GP practice or similar environment is preferred.
• Must have GCSEs in English and Maths.

Responsibilities

• Handle patient interactions in person, over the phone, and online.
• Manage appointment bookings and prescription requests.

Skills

Patient Communication

Administrative Support

Team Collaboration

Problem Solving

Education

GCSE grade A to C in English

GCSE grade A to C in Maths

Tools

EMIS web clinical system

Job description

We are a small practice in Warrington and pride ourselves on always endeavouring to help our patients as best we can.

We are looking for a friendly and motivated person to join our team as a receptionist/administrator at our busy GP practice.

We have a welcoming and supportive team of clinicians and admin staff with a low staff turnover.

The ideal candidate should have previous experience of working in a GP practice or similar environment. They will fit into the existing reception team and support the clinicians and colleagues.

Main duties of the job

• Dealing with patients, in person, over the phone and via online services
• Prescription requests and queries
• Appointment booking
• Liaising with hospitals and community services
• Inviting patients for reviews, screening, health checks
• Typing referral letters

About us

Our practice team is made up of 2 GP Partners, a Salaried GP, a nurse, Practice Manager and five receptionists.

We use EMIS web clinical system.

Job advertised - part time - 20.5 hours per week.

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths.
• Reliability.
• Experience of working in a GP practice.
• EMIS - experienced user.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.