Apprentice Medical Receptionist

Burnley College; Burnley; On-site; GBP 15,000 - 19,000; Full time

Job summary

Join a supportive and inclusive GP surgery team as an Apprentice Medical Receptionist/Business Administrator. This exciting role offers hands-on experience in a busy primary care environment while you work towards a nationally recognized qualification. You'll develop essential skills in customer service and healthcare administration, gaining valuable insights into the workings of a primary care practice. With a commitment to nurturing talent, this apprenticeship provides meaningful learning opportunities and the potential for full-time employment upon completion. Embrace this chance to grow in a welcoming environment dedicated to high-quality patient care.

Qualifications

• Hands-on experience in a busy primary care environment.
• Ability to manage appointments and handle patient queries.

Responsibilities

• Welcoming patients and managing appointments.
• Processing prescriptions and supporting administrative tasks.

Skills

Customer care skills

Non judgemental

Education

GCSE in Maths (grade 4)

Tools

MS Office

Job description

We are seeking a motivated and enthusiastic Apprentice Medical Receptionist/Business Administrator to join our friendly GP surgery team. This is an exciting opportunity to gain hands-on experience within a busy primary care environment while working towards a nationally recognised qualification.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Hours Shift pattern will vary. The opening hour of the practice are 08:00 to 18:30 Monday to Friday, the practice closes every Monday between 1.00pm to 2.30pm for staff training.

40 hours a week

Monday 8 September 2025

Duration

1 year 6 months

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Welcoming and assisting patients both face-to-face and over the phone
• Booking and managing appointments using clinical systems
• Handling patient queries and signposting appropriately
• Processing repeat prescription requests and incoming correspondence
• Supporting administrative tasks including filing, scanning, and data entry
• Assisting the wider team with day-to-day operational support

You will work closely with our reception and administrative teams, gaining valuable skills in customer service, healthcare administration, and team collaboration.

Where you'll work

2ND FLOOR
ST PETERS CENTRE
BURNLEY
BB11 2DL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

• The apprentice will undertake the Level 3 Business Administration Apprenticeship
• Day-release training takes place at Burnley College

Requirements

GCSE in:

• Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They canadjust the apprenticeship to reflect what you already know.

Skills

• Customer care skills
• Non judgemental

About this company

Our surgery prides itself on being a supportive and inclusive place to work, where team members are valued and encouraged to grow. As a training practice, we have experience developing staff and providing meaningful learning opportunities. You’ll be part of a welcoming team that is passionate about delivering high-quality patient care. We understand the importance of nurturing talent and are committed to helping you develop the skills and confidence needed for a successful career in healthcare administration.

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition.This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme.You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• The apprentice may secure full-time employment on successful completion of the apprenticeship

The contact for this apprenticeship is:

BURNLEY COLLEGE

Themis

[e-mail]

01282733005

The reference code for this apprenticeship isVAC1000319137.

Apply now

Closes on Saturday 30 August 2025

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