Receptionist/Administrator

NHS; Bolton, Bury; On-site; GBP 20,000 - 30,000; Part time

Job summary

An innovative GP practice in Bury is seeking a Medical Receptionist to join their dedicated team. In this role, you will provide exceptional service to patients, manage appointments, and support healthcare professionals in delivering high-quality care. This position offers a unique opportunity to work in a supportive environment, contributing to the well-being of the community. If you are enthusiastic, flexible, and committed to patient care, this role is perfect for you. Join a forward-thinking practice that values teamwork and professional development.

Benefits

Competitive rate of pay

Continuous NHS service recognized for staff benefits

Qualifications

• GCSE English and Maths grade C or above required.
• Experience in primary care or a health setting preferred.

Responsibilities

• Welcoming patients and handling appointments efficiently.
• Managing the telephone system and processing prescription requests.
• Maintaining confidentiality and adhering to health regulations.

Skills

Customer Service

Teamwork

Communication

Data Entry

Education

GCSE English and Maths grade C or above

Tools

Emis Clinical Software

Job description

Exciting opportunity to work in a medium-sized, forward-thinking, and innovative GP practice in Bury, Greater Manchester. We are looking for flexible, motivated, enthusiastic, and committed individuals to provide high-quality service across the practice.

What we can offer:

• Competitive rate of pay
• Continuous NHS service recognized for staff benefits

Main duties of the job

The Receptionist/Administrator role at Peel GPs requires enthusiastic, friendly, positive, and professional individuals who enjoy working as part of a team and strive to deliver a high standard of service to patients and the public in an efficient, effective, courteous, and confidential manner. The role also involves supporting clinicians (doctors and nurses) and managers to meet practice requirements.

The role is 27.5 hours per week on a rolling 2-week rota. Shifts are 7.50 am - 1.20 pm and 1.00 pm - 6.30 pm (Week One: 3 early shifts & 2 late shifts; Week Two: 2 early shifts & 3 late shifts).

About us

Peel GPs is one of the larger GP practices in Bury with 10,150 patients, supported by 6 GPs, a nursing team, and highly skilled administrative staff led by an Office Manager and Business Practice Manager.

We are committed to delivering the highest standard of care and fostering a supportive working environment, even in challenging circumstances.

Job responsibilities

Job Description

Job title

Medical Receptionist

Responsible to

Business Practice Manager

Salary

Dependent on experience

Hours of work

Two-week rolling rota to meet practice needs, primarily Monday to Friday, with shifts from 7.50 am to 6.30 pm, alternating between morning and afternoon shifts.

Responsibilities include:

• Welcoming patients at the reception desk
• Handling patient arrivals for appointments
• Directing patients to GPs and nurses
• Booking appointments
• Processing prescription requests electronically
• Dealing with inquiries and handing out sick notes
• Accepting pathology samples for transport
• Promoting practice services professionally
• Maintaining tidiness in the waiting and reception areas
• Managing the telephone system, including requests for home visits
• Using clinical software (Emis) for data entry and record keeping
• Participating in audits and quality frameworks
• Scanning documents, coding, and referral management
• Liaising with healthcare professionals and agencies
• Attending meetings and participating in practice learning sessions
• Representing Peel GPs professionally in meetings and visits
• Maintaining confidentiality and information governance standards
• Assisting with stock control and medical record management
• Participating in staff appraisals and training
• Adhering to health and safety regulations

Note: Duties may be revised as practice needs change, and staff are expected to undertake training and cover colleagues' duties during absences.

Person Specification

Qualifications

• GCSE English and Maths grade C or above

Experience

• Experience in primary care or a health setting
• Teamwork experience

Additional requirements

This post is subject to a Disclosure and Barring Service check, in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.