GP Receptionist

NHS Jobs; Sheerness; Presencial; GBP 21.000 - 26.000; Jornada completa

Descripción de la vacante

Minster Medical Group in Sheppey is hiring a Medical Receptionist / Administrator to support a busy GP practice at Minster Medical Centre. You will greet patients, handle calls, appointments and general administrative tasks, ensuring smooth front-desk operations.

No prior general practice experience is required, and full training will be provided. The role involves weekday hours, typically 8:00 am–6:30 pm, with flexibility to meet service needs in a friendly team environment.

Formación

• No previous experience in general practice is required.
• Friendly, caring and professional approach to patients and colleagues.
• Willingness to learn and follow practice procedures.
• Basic IT skills and confidence to learn new computer systems.

Responsabilidades

• Welcome patients and visitors in a friendly, professional manner.
• Answer calls and respond to patient enquiries.
• Book, amend and cancel appointments per practice procedures.
• Record patient information accurately and maintain confidentiality.
• Carry out general administrative tasks (filing, scanning, emailing).
• Support clinicians and team to ensure efficient practice operations.
• Maintain confidentiality and follow data protection policies.

Descripción del empleo

Medical Receptionist / Administrator Sheppey Healthy Living Centre

About the Role

We are looking for a friendly, approachable and organised Medical Receptionist / Administrator to join our team at Minster Medical Group. Our reception team plays a vital role in supporting patients and ensuring the smooth running of our busy GP practice. As a receptionist, you will often be the first point of contact for patients, whether face-to-face, over the telephone or through electronic communications. This is a varied role that combines patient-facing reception duties with general administrative tasks. You will need to be able to work in a busy environment, communicate effectively with patients and colleagues, and approach your work with patience, professionalism and attention to detail. No previous experience is necessary, as full training will be provided. We are looking for someone with the right attitude, a willingness to learn and a commitment to providing excellent patient service.

Key Responsibilities

• Welcoming patients and visitors in a friendly, professional and helpful manner.
• Answering incoming telephone calls and dealing with patient enquiries appropriately.
• Booking, amending and cancelling appointments in line with practice procedures.
• Managing patient information accurately and maintaining confidentiality at all times.
• Carrying out general administrative duties, including filing, scanning, emailing, processing documents and updating electronic records.
• Handling incoming and outgoing correspondence and allocating information to the appropriate members of the team.
• Supporting clinicians and colleagues with administrative tasks to help ensure the efficient running of the practice.
• Following practice policies and procedures, including those relating to confidentiality, data protection and patient safety.

What We Are Looking For

• A friendly, caring and professional approach to patients and colleagues.
• Good communication skills, both face-to-face and over the telephone.
• Basic IT skills and the confidence to learn new computer systems.
• Good organisational skills and attention to detail.
• The ability to remain calm, polite and professional when working under pressure.
• A flexible and reliable approach to work.
• The ability to work independently when required, while also being a supportive member of a team.
• A willingness to learn and follow practice procedures.
• Previous reception, administration or healthcare experience is not required.

We welcome applications from candidates looking to develop new skills and begin a career in general practice.

Working Hours

The practice operates Monday to Friday, between 8:00 am and 6:30 pm. Flexibility is essential, as working hours will need to fit within the practice's operational requirements.

Why Join Us?

This is an opportunity to become part of a friendly and dedicated team, supporting the delivery of primary healthcare to our local community. Full training will be provided, and you will have the opportunity to develop your skills in both reception and medical administration. If you are approachable, reliable, willing to learn and enjoy helping people, we would love to hear from you. Join Minster Medical Group and make a difference to our patients and community.

Working Environment and Team

At Sheppey Healthy Living Centre, we believe that every member of our team is valued and plays an important part in providing a high-quality service to our patients. Regardless of role or level of responsibility, we encourage a supportive, inclusive and respectful working environment where everyone is treated as an equal and has the opportunity to contribute to the success of the practice. We recognise the importance of teamwork, communication and ongoing development. We provide training opportunities, hold regular team meetings and encourage staff to share ideas, learn new skills and support one another. We also value the importance of building positive working relationships outside the workplace, with team dinners, social evenings and other opportunities to get together. We want our staff to feel welcomed, supported and part of the wider team, not simply defined by their individual job role.

Please note that our Sheppey Healthy Living Centre site is currently closed, and staff are therefore working from our Minster Medical Centre site. Current working arrangements are based at Minster Medical Centre until further notice.

Job Description Practice Receptionist

As a Practice Receptionist at Sheppey Healthy Living Centre, you will play an important role in supporting patients and ensuring the smooth running of our busy GP practice. You will be one of the first points of contact for patients, providing a welcoming, professional and helpful service both face-to-face and over the telephone. The role involves a combination of reception duties and general administration. You will work closely with clinicians, administrative colleagues and the wider practice team to help ensure patients receive the appropriate care and support. No previous experience in general practice is required, as training will be provided. We are looking for someone who is reliable, organized, approachable and willing to learn.

Main Duties and Responsibilities

Reception and Patient Services

• Welcome patients and visitors, check patients in for appointments and provide assistance in a polite and professional manner.
• Answer telephone calls, respond to patient enquiries and direct queries to the appropriate team member.
• Book, amend and cancel appointments in accordance with practice procedures.
• Record patient contacts and information accurately on the clinical system.
• Handle requests for home visits, ensuring relevant information is recorded and passed to the appropriate clinician.
• Maintain effective communication between patients, clinicians and other members of the practice team.
• Receive payments for private services where applicable and issue receipts.

Administrative Duties

• Carry out general administrative tasks, including scanning, photocopying, filing, emailing and processing correspondence.
• Manage electronic messages, patient tasks and documents through the practice's computer systems.
• Assist with patient registrations and ensure relevant paperwork is completed and passed to the appropriate team.
• Support the processing of investigation results, clinical correspondence and other patient-related information in accordance with practice procedures.
• Maintain information leaflets and other patient information, ensuring they are available and up to date.
• Undertake other administrative duties as required to support the effective running of the practice.

Prescriptions and Patient Records

• Process repeat prescription requests in accordance with practice protocols and agreed timescales.
• Send prescriptions electronically where appropriate.
• Maintain accurate patient records and handle confidential information responsibly.
• Follow established procedures when processing prescription requests and other patient-related tasks.

Teamwork and Communication

• Work collaboratively with reception colleagues, clinicians and the wider practice team.
• Communicate clearly and professionally with patients, carers, colleagues and external organisations.
• Follow practice policies, procedures and written protocols.
• Attend team meetings, complete mandatory training and participate in learning and development activities.
• Manage workload effectively and contribute to improving the quality and efficiency of practice services.

Health, Safety and Security

• Maintain patient confidentiality and comply with data protection requirements at all times.
• Follow health and safety, infection prevention and control, safeguarding, equality and diversity policies.
• Report concerns, risks or potential hazards to the appropriate person.
• Follow building security procedures, including opening, closing and securing the premises when required.
• Undertake other reasonable duties as requested by the management team.

Person Specification

We welcome applications from candidates with a positive attitude who are keen to learn and develop new skills.

• A friendly, helpful and professional approach to patients and colleagues.
• Good verbal and written communication skills.
• Good IT skills and a willingness to learn new computer systems.
• Good organisational skills and attention to detail.
• The ability to work effectively as part of a team and independently when required.
• The ability to remain calm, courteous and professional in a busy environment.
• Reliability, flexibility and a willingness to undertake training.
• An understanding of the importance of confidentiality, patient dignity and respectful communication.
• Previous reception, administration or healthcare experience is desirable but not essential.
• Full training will be provided.

Working Arrangements

The practice operates Monday to Friday, between 8:00 am and 6:30 pm. Flexibility is required to meet the operational needs of the practice, including participation in rota arrangements and occasional additional hours where agreed. The post-holder will report to the Operational Manager and will be expected to work in accordance with practice policies, procedures and relevant professional standards. The duties outlined above are not exhaustive and may be amended in consultation with the post-holder to meet the changing needs of the practice.