Receptionist

Rochdale Health Alliance; North West Leicestershire; On-site; GBP 12,000 - 17,000; Full time

Job summary

Rochdale Health Alliance is seeking a friendly GP Receptionist to be the first point of contact for patients, handling bookings and inquiries in a busy primary care setting.

The role requires strong communication, organisational skills and a commitment to patient confidentiality, with experience using EMIS and a willingness to work on a rota basis between 8:00am and 6:30pm, Monday to Friday.

Qualifications

• Educated to GCSE standard including Maths and English.
• Commitment to personal and professional development.
• Experience in a customer facing role and/or office environment.
• Experience of working in a primary care environment and using EMIS/DOCMAN.

Responsibilities

• Greeting and booking in patients for surgeries and clinics.
• Dealing with patient enquiries efficiently and courteously.
• Receiving and recording telephone messages then taking appropriate action.
• Making appointments on EMIS, processing on-the-day and future appointments.
• Pulling and filing medical records as necessary.
• Taking home visit requests.
• Receiving specimens from patients and ensuring details are recorded with health and safety procedures.
• Tidying waiting area and managing leaflets.

Skills

Customer service

Communication

Organization

IT skills

Teamwork

English proficiency

Education

GCSE Maths & English

Tools

EMIS/DOCMAN

MS Office

Job description

The working pattern for this role is based on a rota basis to be worked between 8:00am to 6:30pm Monday and Friday only

Weare seeking a friendly, organised and professional GP Receptionist to join ourbusy medical practice. As the first point of contact for patients, you willplay a vital role in delivering excellent customer service, managingappointments and supporting the day-to-day running of the surgery. This is agreat opportunity for someone with strong communication skills and a passionfor helping others in a healthcare setting.

Main duties of the job

Greeting and booking in patients for surgeries and clinics

Dealing with patient enquiries efficiently and courteously

Receiving and recording of telephone messages then takingappropriate action

Making appointment on EMIS, by processing appointmentrequests for on the day, future appointments for patients in person and on thetelephone

Pulling and filing medical records as necessary

Taking home visit requests

Receiving specimens from patients ensure all their detailshave been recoded whilst following health and safety protocols

Tidying waiting room after surgery, tidy and sort leaflets,discarding old and damaged items as necessary

About us

Rochdale Health Alliance is a GP federation, formed in2016 delivering primary care services to the borough of Heywood, Middleton andRochdale (HMR). Core business activities include supporting member practiceswith a range of core activities. As well as providing in hours, extended hoursand weekend clinical services, the organisation supports primary care nursingin our networks together with the homeless and transient communities.

The organisation manages GP practices across HMR andBolton. All our GP practices are located in modern, purpose built surgerys

Our bespoke primary care academy provides CPD accreditedtraining to the primary care workforce as well as hosting a variety of studentplacements and summer school opportunities for aspiring medical students

Whilst we do not offer Agenda for Change terms and conditions, thisgives us the freedom to offer other staff benefits. These are explained in ourleaflet working for us

Job responsibilities

In the course of seeking treatment, patients entrust us withor allow us to gather sensitive information in relation to their health andother matters. They do so in confidence and have the right to expect that staffwill respect their privacy and act appropriately.

In the performance of the duties outlined in this jobdescription, the post holder may have access to confidential informationrelating to patients and their carers, practice staff and other healthcareworkers. They may also have access to information relating to the practice as abusiness organisation. All such information from any source is to be regardedas strictly confidential.

Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the practice may only be divulged toauthorised persons in accordance with the Practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive data.

The post holder is expected to adhere to practice policiesand procedures and relevant legislation including the requirements of anyprofessional bodies.

Person Specification

Qualifications

• Educated to GCSE standard grade 4 & above including Maths and English
• Commitment to personal and professional development

Experience

• Experience in a customer facing role and/or office environment Experience of handling situations if potential conflict Experience of working in busy environment
• Experience of working in a primary care environment Experience of using EMIS and DOCMAN or other clinical systems

Knowledge and Skills

• Good IT skills including MS Office packages
• Ability to read, write and speak English to a good standard
• Good organisational skills
• Ability to work autonomously as well as in a team
• Excellent written, verbal and listening skills
• Strong organisational skills with the ability to prioritise tasks effectively Awareness for the need for confidentiality and compassion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.