GP Medical Administrator - Triage & Reception (Part-Time)

The Methodist Church in Britain; Hebburn; Sur place; GBP 15 000 - 23 000; Temps partiel

Résumé du poste

Ellison View Surgery in Hebburn is seeking a Medical Administrator to support reception and administrative tasks within a total triage model. The role includes answering calls, booking appointments, directing patients, and handling referrals and correspondence.

Experience in primary care or similar settings and familiarity with EMIS or other clinical systems are desirable. The post is 30 hours per week over four days, with a focus on efficient patient flow and confidential data handling.

Qualifications

• Understanding of medical terminology.
• Friendly, professional communication.
• Good organisational skills and ability to work under pressure.
• Competent IT skills and familiarity with office equipment.
• Commitment to providing excellent patient care and supporting colleagues.

Responsabilités

• Answer, prioritise and transfer incoming telephone calls, dealing with callers' requests.
• Book and manage patient appointments, and process personal, telephone and electronic requests.
• Support total triage administration and signpost patients to the correct service.
• Greet and direct patients and visitors.
• Handle general enquiries and verbal complaints professionally.
• Deliver pathology results to patients as required.
• Input, extract and update data on clinical and administrative systems, including SNOMED CT coding.
• Draft, type and process medical letters, reports and correspondence within set timescales.
• Maintain the referrals database and process referrals via the Electronic Referral System.
• Manage repeat prescriptions and medication requests.
• Liaise with external agencies, including hospitals and community services.
• Provide administrative, reception and secretarial cover during staff absences.

Connaissances

Medical terminology

Communication skills

Organisational skills

IT proficiency

Patient care

Outils

EMIS

Description du poste

Ellison View Surgery in Hebburn is seeking a Medical Administrator to support reception and administrative tasks within a total triage model. The role includes answering calls, booking appointments, directing patients, and handling referrals and correspondence.

Experience in primary care or similar settings and familiarity with EMIS or other clinical systems are desirable. The post is 30 hours per week over four days, with a focus on efficient patient flow and confidential data handling.