Medical Administator

The Methodist Church in Britain; Hebburn; On-site; GBP 15,000 - 23,000; Part time

Job summary

Ellison View Surgery in Hebburn is seeking a Medical Administrator to support reception and administrative tasks within a total triage model. The role includes answering calls, booking appointments, directing patients, and handling referrals and correspondence.

Experience in primary care or similar settings and familiarity with EMIS or other clinical systems are desirable. The post is 30 hours per week over four days, with a focus on efficient patient flow and confidential data handling.

Qualifications

• Understanding of medical terminology.
• Friendly, professional communication.
• Good organisational skills and ability to work under pressure.
• Competent IT skills and familiarity with office equipment.
• Commitment to providing excellent patient care and supporting colleagues.

Responsibilities

• Answer, prioritise and transfer incoming telephone calls, dealing with callers' requests.
• Book and manage patient appointments, and process personal, telephone and electronic requests.
• Support total triage administration and signpost patients to the correct service.
• Greet and direct patients and visitors.
• Handle general enquiries and verbal complaints professionally.
• Deliver pathology results to patients as required.
• Input, extract and update data on clinical and administrative systems, including SNOMED CT coding.
• Draft, type and process medical letters, reports and correspondence within set timescales.
• Maintain the referrals database and process referrals via the Electronic Referral System.
• Manage repeat prescriptions and medication requests.
• Liaise with external agencies, including hospitals and community services.
• Provide administrative, reception and secretarial cover during staff absences.

Skills

Medical terminology

Communication skills

Organisational skills

IT proficiency

Patient care

Tools

EMIS

Job description

Ellison View Surgery, a small GP practice, is recruiting a Medical Administrator for its reception and administrative team. The work centres on answering calls, booking appointments and directing patients, so that they reach the right clinician under the practice's total triage model. The post is 30 hours a week spread over Monday, Wednesday, Thursday and Friday, in a practice that also trains F2 doctors. Applicants need prior primary care experience and familiarity with EMIS or another clinical system.

What the job involves

• Answer, prioritise and transfer incoming telephone calls, dealing with callers' requests
• Book and manage patient appointments, and process personal, telephone and electronic requests
• Support total triage administration and signpost patients to the correct service
• Greet and direct patients and visitors
• Handle general enquiries and verbal complaints professionally
• Deliver pathology results to patients as required
• Input, extract and update data on clinical and administrative systems, including SNOMED CT coding
• Draft, type and process medical letters, reports and correspondence within set timescales
• Maintain the referrals database and process referrals via the Electronic Referral System
• Manage repeat prescriptions and medication requests
• Liaise with external agencies, including hospitals and community services
• Provide administrative, reception and secretarial cover during staff absences

What’s required

Experience

• Previous experience of working in Primary Care or an equivalent setting
• Previous experience with EMIS or other clinical systems

Skills & knowledge

• Understanding of medical terminology
• Friendly, professional and effective communication skills
• Good organisational skills and the ability to work under pressure
• Competent IT skills and familiarity with office equipment
• Commitment to providing excellent patient care and supporting colleagues