GP Front Desk & Care Navigator

Grove House Surgery; Batley; On-site; GBP 12,000 - 18,000; Part time

Job summary

Grove House Surgery in the United Kingdom is seeking a part-time front-desk and care navigation assistant for 30 hours a week. You will greet patients, answer calls, manage bookings and direct people to the right clinician or service.

The role includes handling repeat prescriptions, updating patient records in SystmOne (including death certificates and cremation forms), processing non-NHS payments, and chaperoning when trained.

Qualifications

• GCSE Grade A-C in English.
• Experience of working in a GP practice.
• Experience of reception work.
• Experience of working in healthcare.

Responsibilities

• Be the first point of contact for patients and visitors in person, by phone and online, managing the flow of patients at reception.
• Navigate patients to the most appropriate clinician, service or pathway, within and outside the practice.
• Manage appointment bookings, cancellations and recalls, and register new patients.
• Record and assess urgency of emergency appointment and home visit requests per practice protocol.
• Process repeat prescription requests and handle prescription queries.
• Answer calls and take, record and forward messages, acting on or redirecting them.
• Monitor E-Consult messages and the reception email account, escalating urgent matters.
• Update patient records through accurate data entry and timely SystmOne tasks.
• Handle post and electronic correspondence, liaising with clinicians on letters, results and samples.
• Handle cremation forms and death certificates, notifying relevant departments.
• Process payments and issue receipts for non-NHS services; accept and record vaccine and medication deliveries.
• Chaperone patients during GP appointments once trained, and arrange interpreting services.

Skills

Strong written and verbal comms

IT skills

Data entry

Telephone etiquette

Time management

Interpersonal skills

Problem solving

Education

GCSE English (A-C)

Tools

SystmOne

Accurx

Patchs

Microsoft Office

Job description

Grove House Surgery in the United Kingdom is seeking a part-time front-desk and care navigation assistant for 30 hours a week. You will greet patients, answer calls, manage bookings and direct people to the right clinician or service.

The role includes handling repeat prescriptions, updating patient records in SystmOne (including death certificates and cremation forms), processing non-NHS payments, and chaperoning when trained.