Part-Time Care Navigator: GP Front Desk & Referrals

The Methodist Church in Britain; Ilminster; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

NHS Pension Scheme

Free on-site parking

Blue Light Card Discount Scheme

Job summary

Summervale Surgery is recruiting a Care Navigator to run the front desk and be the first point of contact for patients and clinicians. The role involves booking and routing appointments, handling telephone and e-requests, and processing referrals, including two-week-wait cases.

It is a part-time post of 21.5 hours with set shifts and flexibility to cover colleagues’ absences. Requirements include GCSE level or equivalent and experience with public-facing administrative work.

Qualifications

• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Experience of receptionist, secretarial or administrative duties.
• Experience of working in a team.

Responsibilities

• Process referral letters and electronic referrals for all clinicians, prioritising urgent ones.
• Process two-week-wait referrals the same day and run the daily search to catch any missed.
• Book appointments and recalls and manage the appointment systems, including ad-hoc variations.
• Act as the central point of contact, directing patients to the right service or waiting area.
• Answer and transfer incoming calls, process telephone and e-requests for appointments, and take messages.
• Liaise with hospitals, community services and other external agencies on referrals.
• Register new and temporary patients and enter and update patient details.
• Scan and read code patient documents onto records.
• Maintain paper and electronic medical records, filing and retrieving them in alphabetical order.
• Log home visit requests and refer urgent cases to the doctor.
• Take payment for private service charges, issue receipts and raise invoices for clinician reports.
• Open and close the premises, check the telephone system and consulting rooms, and keep stocks of forms.

Skills

Public-facing experience

Excellent communication

IT skills

Office & Outlook

Time management

Problem solving

Education

GCSE level or equivalent

Tools

EMIS user skills

Job description

Summervale Surgery is recruiting a Care Navigator to run the front desk and be the first point of contact for patients and clinicians. The role involves booking and routing appointments, handling telephone and e-requests, and processing referrals, including two-week-wait cases.

It is a part-time post of 21.5 hours with set shifts and flexibility to cover colleagues’ absences. Requirements include GCSE level or equivalent and experience with public-facing administrative work.