Governance & Risk Lead for Patient Safety & Compliance

The Owl Centre; Pontypool; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Pontypool Office access

Job summary

The Owl Centre is seeking a Governance Manager to lead our integrated governance framework, oversee complaints, incidents and risk, and ensure CQC readiness. You will develop reporting and assurance to support boards and senior leaders, driving continuous improvement in safety and patient experience.

You will work hybrid, with 2 days in Pontypool and 3 days from home, and line manage a small governance team. A relevant degree or equivalent experience is required.

Qualifications

• Experience in governance, quality, patient safety, risk or compliance within health or other regulated services.
• Experience overseeing complaints, incidents, organisational risks and improvement actions, identifying themes and sharing learning.
• Knowledge of CQC regulation, Fundamental Standards, Duty of Candour and related safety/governance requirements.
• Experience supporting audits, regulatory reviews or inspections, coordinating evidence and actions to address gaps.
• Experience managing and supporting a team.

Responsibilities

• Develop and embed governance framework with accurate, auditable records and clear oversight.
• Create reports and dashboards for committees, senior leaders and the Board to inform decisions.
• Coordinate governance forums, track decisions and ensure timely actions and improvements.
• Manage operational handling of complaints, ensuring timely, fair investigations and responses.
• Analyze complaints and feedback to identify themes and drive service quality improvements.
• Oversee incident reporting and learning, supporting proportionate investigations to prevent recurrence.
• Guide teams on Duty of Candour with clear, open communication with clients and families.
• Deliver the Risk Management Strategy with risk registers and dashboards to inform decisions.
• Lead quality improvement with cross‑functional teams using audits and feedback to drive outcomes.
• Coordinate inspection readiness and address regulatory gaps with evidence and self‑assessments.

Skills

Governance framework

Risk management

Regulatory compliance

Quality improvement

CQC readiness

Education

Relevant degree or professional qualification

Job description

The Owl Centre is seeking a Governance Manager to lead our integrated governance framework, oversee complaints, incidents and risk, and ensure CQC readiness. You will develop reporting and assurance to support boards and senior leaders, driving continuous improvement in safety and patient experience.

You will work hybrid, with 2 days in Pontypool and 3 days from home, and line manage a small governance team. A relevant degree or equivalent experience is required.