Governance & Records Administrator (Operations Support)

Serco Limited; Uttoxeter; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Pension scheme up to 6%

Internal courses and apprenticeships

Employee assistance programme and well

Retail discounts

Job summary

Serco Limited in Uttoxeter is seeking a Business Services Administrator to join our Justice and Immigration team. You’ll help keep essential prison support services running smoothly by managing records, supporting governance and financial processes, and ensuring information is accurate and secure.

The role offers stable, full-time hours Monday to Friday with a permanent contract and a salary of £25,000 per annum.

Qualifications

• GCSE Grade C or equivalent in Maths and English.
• Experience using Microsoft Outlook, Word and Excel.
• Strong organisational and time management skills with the ability to prioritise competing workloads.
• Excellent communication and relationship-building skills with a customer-focused approach.
• A positive, solutions-led attitude with strong attention to detail and a commitment to working with honesty and integrity.
• Experience working in a people-centred environment and contributing effectively as part of a team.

Responsibilities

• Maintain accurate records and administrative systems across Business Services, ensuring information is recorded and updated within required timescales.
• Support governance, audit, compliance and performance reporting activities, including the production of reports and management information.
• Administer financial processes, ensuring records are accurate and maintained in line with local and national policies.
• Process and manage incoming and outgoing correspondence, telephone enquiries and mail in accordance with security procedures.
• Build positive working relationships with internal and external stakeholders, including HM Prison and Probation Service (HMPPS) and other partner organisations.
• Support compliance activities, record management, archiving and data requests while maintaining high standards of accuracy and confidentiality.

Skills

Organisation

Communication

Teamwork

Customer focus

Education

GCSE Maths and English (Grade C)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Serco Limited in Uttoxeter is seeking a Business Services Administrator to join our Justice and Immigration team. You’ll help keep essential prison support services running smoothly by managing records, supporting governance and financial processes, and ensuring information is accurate and secure.

The role offers stable, full-time hours Monday to Friday with a permanent contract and a salary of £25,000 per annum.