Business Services Administrator

Serco; Uttoxeter; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension scheme (up to 6%)

Internal courses & apprenticeships

Wellbeing programmes

Job summary

Serco in Uttoxeter, Staffordshire, is seeking a Business Services Administrator to keep essential prison support services running smoothly. You will manage records, governance, and financial processes while supporting compliance and data requests in a security-conscious environment.

The role requires GCSEs in Maths and English, proficiency with Microsoft Outlook/Word/Excel, and strong organisational and communication skills. A team-focused, detail-oriented approach is essential.

Qualifications

• GCSE Grade C or equivalent in Maths and English.
• Experience using Microsoft Outlook, Word and Excel.
• Strong organisational and time management skills, with the ability to prioritise competing workloads.
• Excellent communication and relationship-building skills with a customer-focused approach.
• A positive, solutions-led attitude with strong attention to detail and integrity.
• Experience working in a people-centred environment and contributing effectively as part of a team.

Responsibilities

• Maintain accurate records and administrative systems across Business Services, ensuring information is recorded and updated within required timescales.
• Support governance, audit, compliance and performance reporting activities, including the production of reports and management information.
• Administer financial processes, ensuring records are accurate and maintained in line with local and national policies.
• Process and manage incoming and outgoing correspondence, telephone enquiries and mail in accordance with security procedures.
• Build positive working relationships with internal and external stakeholders, including HM Prison and Probation Service (HMPPS) and other partner organisations.
• Support compliance activities, record management, archiving and data requests while maintaining high standards of accuracy and confidentiality.

Skills

Outlook

Word

Excel

Organisation

Communication

Attention to detail

Teamwork

Education

GCSE Maths and English

Tools

Microsoft Office

Job description

Location: HMP Dovegate, Uttoxeter, Staffordshire ST14 8XR

Salary: £25,000

Schedule: Full-time- Monday – Friday

Ready to impact a better future?

As a Business Services Administrator in our Justice and Immigration team, you’ll play a vital role in keeping essential prison support services running smoothly. From managing important records and financial processes to supporting governance and compliance activities, your work will help ensure services are delivered safely, accurately and effectively.

Our work touches lives every day, and this role is at the heart of that impact. By providing high-quality administrative support and maintaining accurate information, you'll help create impactful solutions that support operational excellence, build trust and contribute to positive outcomes for colleagues, stakeholders and the wider community. This is a role where your attention to detail, care and commitment can help impact a better future.

What You’ll Do As a Business Services Administrator

• Maintain accurate records and administrative systems across Business Services, ensuring information is recorded and updated within required timescales
• Support governance, audit, compliance and performance reporting activities, including the production of reports and management information
• Administer financial processes, ensuring records are accurate and maintained in line with local and national policies
• Process and manage incoming and outgoing correspondence, telephone enquiries and mail in accordance with security procedures
• Build positive working relationships with internal and external stakeholders, including HM Prison and Probation Service (HMPPS) and other partner organisations
• Support compliance activities, record management, archiving and data requests while maintaining high standards of accuracy and confidentiality

Does this sound like you?

• GCSE Grade C or equivalent in Maths and English
• Experience using Microsoft Outlook, Word and Excel
• Strong organisational and time management skills, with the ability to prioritise competing workloads
• Excellent communication and relationship-building skills with a customer-focused approach
• A positive, solutions-led attitude with strong attention to detail and a commitment to working with honesty and integrity
• Experience working in a people-centred environment and contributing effectively as part of a team

What We Offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).