Governance Lead, Rules & AI-Ready Invoicing

Medserv; Haywards Heath; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Free breakfast

Pension

Private Medical Insurance

Life Assurance

Gym Membership

21 Days Annual Leave

Cycle to Work

Job summary

Medserv is seeking a Rules Governance Lead in the UK to own and govern its IE+UK operational rules library, ensuring clarity, traceability and alignment with the fees database and client requirements. You will standardise language, drive an approval workflow, and coordinate amendments across business units.

You will work with Quality, Operations and IT to develop a scalable governance model that can extend to Ireland and be applied company-wide, while maintaining rigorous audit trails and

Qualifications

• Excellent written English with the ability to convert complex operational knowledge into precise, concise and unambiguous rules.
• Strong analytical and critical-thinking skills, including the ability to identify contradictions, gaps, dependencies and unintended consequences.
• Experience of data governance, quality assurance, knowledge management, business rules, process documentation or a comparable controlled-information environment.
• Ability to work methodically across a large rules library while maintaining attention to detail and effective prioritisation.
• Confidence working with multiple teams and subject-matter experts, challenging inconsistencies and driving decisions to closure.
• Good understanding of change control, approval workflows, audit trails, document versioning and ownership controls.
• Ability to understand relationships between rules, fees, data, system logic and operational processes.
• Awareness of how structured, high-quality content supports AI and large language model use would be advantageous.

Responsibilities

• Own and maintain the IE+UK operational rules library, supporting governance across Ireland.
• Coordinate creation of additional rules where gaps exist.
• Create and maintain a clear rule taxonomy, naming convention, ownership model and approval workflow.
• Review rules for accuracy, clarity, completeness and usability.
• Identify and resolve duplicate, overlapping, obsolete, or conflicting rules.
• Prepare rules for AI ingestion by standardising language and separating concepts.
• Ensure rules are consistent with the fees database and insurer requirements.
• Implement drafting, review, approval, publication and retirement processes for rules.
• Maintain version history, audit trails, effective dates and ownership for rule changes.
• Manage a prioritised backlog of rule corrections and enhancements.
• Provide reporting to the Quality Manager on risks and progress.
• Collaborate with Quality, Operations, Client Services, IT, Product and other SMEs.
• Develop governance to extend UK governance to Ireland and beyond.

Skills

Excellent written English

Analytical thinking

Data governance experience

Attention to detail

Stakeholder management

Change control knowledge

Understanding of data, rules and logic

AI/ML awareness

Job description

Medserv is seeking a Rules Governance Lead in the UK to own and govern its IE+UK operational rules library, ensuring clarity, traceability and alignment with the fees database and client requirements. You will standardise language, drive an approval workflow, and coordinate amendments across business units.

You will work with Quality, Operations and IT to develop a scalable governance model that can extend to Ireland and be applied company-wide, while maintaining rigorous audit trails and