Goods In-Out Process Manager

AO RETAIL LIMITED; Madeley; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Holidays: 25 days + bank holidays

Pension: 5% company match

VIP AO Arena access

Health & wellbeing support

Discounts across product range

Enhanced family leave

Job summary

AO Retail Limited is seeking a Goods In and Goods Out Processing Manager to lead a large operational team across four shifts in a fast-paced environment. You will drive safe, efficient processing of appliances while meeting health & safety, quality, volume and cost targets.

This hands-on leadership role partners with Transport, Engineering and SHEQ to optimise the end-to-end operation, deploying 5S, Kaizen and root cause analysis to deliver continuous improvement and strong KPI performance.

Qualifications

• Experience leading large teams across multiple shifts.
• Strong background in logistics, processing, manufacturing or similar operational environment.
• Track record of improving performance against operational KPIs.
• Practical experience delivering continuous improvement and meaningful operational change.
• Knowledge of continuous improvement tools such as 5S, Kaizen, Six Sigma or equivalent.
• Strong leadership, coaching and communication skills.
• Structured problem solving and root cause analysis.
• Confidence challenging existing ways of working and turning ideas into action.

Responsibilities

• Leading the Goods In and Goods Out Processing teams across four shifts.
• Setting clear expectations and accountability for safety, quality, volume, productivity and cost performance.
• Coaching and developing coordinators, supervisors and operational colleagues.
• Creating and delivering a continuous improvement plan for the department.
• Using 5S, Kaizen and root cause analysis to improve safety and efficiency.
• Reviewing operational performance and implementing improvement plans.
• Ensuring compliance with health, safety and environmental requirements.
• Collaborating with Engineering for planned preventative maintenance.
• Improving offload times, throughput and material flow.

Skills

Leadership

Logistics & Operations

Continuous Improvement

5S / Kaizen

Root Cause Analysis

Problem Solving

IOSH qualification

Education

ILM Level 5 or equivalent

IOSH qualification

Job description

As our Goods In and Goods Out Processing Manager, you'll lead a large operational team working across four shifts. You'll be responsible for the safe and efficient movement and processing of appliances through the operation, making sure we meet our health and safety, environmental, quality, volume, productivity and cost targets. This is a hands‑on leadership role. You'll spend time in the operation, working closely with your coordinators, supervisors and wider teams to understand what is working, identify where we can improve and turn those improvements into practical action. You'll also work closely with colleagues across Transport, Engineering and SHEQ to make sure the whole operation works effectively together.

Here’s What You Can Expect To Be Doing

• Leading the Goods In and Goods Out Processing teams across four shifts
• Setting clear expectations and holding teams accountable for safety, quality, volume, productivity and cost performance
• Coaching and developing coordinators, supervisors and operational colleagues
• Creating and delivering a continuous improvement plan for the department
• Using tools such as 5S, Kaizen and root cause analysis to improve safety, efficiency and ways of working
• Reviewing operational performance and putting clear improvement plans in place
• Making sure all activities comply with health, safety and environmental requirements
• Working with Engineering to support effective planned preventative maintenance
• Improving offload times, throughput and the overall flow of materials through the operation
• Building strong working relationships across Transport, Engineering, SHEQ and the wider Recycling business

You’ll be visible in the operation and confident working with people at every level. You’ll set clear standards, ask the right questions and follow through when something needs to change. You’ll also bring:

What you’ll bring

• Experience leading large teams across multiple shifts
• A strong background in logistics, processing, manufacturing or a similar operational environment
• A track record of improving performance against operational KPIs
• Practical experience delivering continuous improvement and meaningful operational change
• Good knowledge of continuous improvement tools, such as 5S, Kaizen, Six Sigma or equivalent approaches
• Strong leadership, coaching and communication skills
• A structured approach to problem solving and root cause analysis
• Confidence challenging existing ways of working and turning ideas into action
• Ideally a Level 5 ILM qualification or equivalent and IOSH qualification

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Benefits

• Holidays; 25 days, plus bank holidays
• Pension; Contribute 5% of your annual salary and we’ll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre‑sale access!
• Health & wellbeing; Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.

AO is for everyone! We should all feel that we belong. That’s why we’re creating a welcoming and inclusive place to work. We’re proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that’s why we’re asking these questions. Making sure our recruitment process is inclusive is a key part of what we’re doing at AO to encourage diversity as an employer.