Golf Operations Assistant

Get Golfing CIO; Hatfield; On-site; GBP 18,000 - 24,000; Full time

Job summary

Get Golfing CIO is looking for a Golf Operations Assistant at Mill Green Golf Club. This role is essential for the smooth operation of the facility, focusing on customer service, tee time management, and assisting with golf cart and equipment rentals. Join a passionate team and contribute to reviving the sport of golf in England.

Benefits

Pension Plans

Training & Development

Free Golf

50% discount on food and beverage

Staff referral programme

Qualifications

• Passion for golf and basic knowledge of the sport.
• Experience in customer service or hospitality.
• Strong communication and interpersonal skills.

Responsibilities

• Ensure high customer service standards for members and guests.
• Manage tee times and oversee golf facilities' operations.
• Assist with pro shop operations and event support.

Skills

Customer Service

Communication

Interpersonal Skills

Problem-solving

Job description

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Get Golfing CIO is seeking a dedicated and enthusiastic Golf Operations Assistant to join the team at Mill Green Golf Club. As a charity supporting struggling golf facilities in England, we are passionate about preserving and reviving the sport of golf by providing exceptional experiences for our members and visitors.

As a Golf Operations Assistant, you will play a key role in ensuring the smooth operation of our golf facility. You will be responsible for various tasks, including checking in golfers, managing tee times, assisting with golf equipment rentals, answering inquiries, and providing excellent customer service to our members and visitors. This position offers an exciting opportunity to work in a dynamic and fast-paced environment while contributing to the success of our golf facility.

Responsibilities

• Customer Service – Provide a welcoming and professional experience for members and guests, assisting with inquiries and ensuring a high standard of service.
• Tee Time Management – Manage bookings, check-in players, and coordinate tee times efficiently to ensure smooth course flow.
• Golf Cart & Equipment – Oversee the upkeep, cleaning, and safe operation of golf carts, rental clubs, and other equipment.
• Pro Shop Assistance – Support retail operations by assisting customers with purchases, restocking merchandise, and maintaining a tidy shop.
• Event & Tournament Support – Help organize and run club competitions, corporate days, and tournaments, including scoring and player coordination.
• Health & Safety Compliance – Ensure all safety protocols are followed, including cart operation rules, course regulations, and emergency procedures.
• Communication with Grounds Team – Liaise with greenkeepers and course staff to relay course conditions, maintenance schedules, and any player concerns.
• Membership & Guest Services – Assist with membership sign-ups, renewals, and general inquiries regarding club services and benefits.
• General Maintenance & Housekeeping – Keep the pro shop, clubhouse areas, and surrounding facilities clean, organized, and well-maintained.

Requirements

• A passion for golf and a basic knowledge of the sport.
• Previous experience in customer service, hospitality, or a golf-related role.
• Strong communication and interpersonal skills to engage with members and guests.
• Basic computer skills and familiarity with golf management systems.
• Ability to work in a fast-paced environment while maintaining excellent service standards.
• Basic knowledge of golf, including rules, etiquette, and equipment.
• Ability to handle cash/card transactions and operate a POS system.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.
• A proactive and team-oriented approach with strong problem-solving skills.
• Previous experience in a golf club, pro shop, or golf course operations role.
• Familiarity with tee time booking systems and golf software.
• A valid UK driving license (for golf cart/buggy operation).
• Pension Plans
• Training & Development
• Free Golf
• 50% discount on food and beverage
• Staff referral programme

If you would like to join our team, are passionate about golf and customer service and can bring your style and expertise to our forward-thinking golf club, we would love to hear from you!