Gloucester-Based Customer Experience Coordinator

Network Plus; Gloucester; On-site; GBP 24,300 - 29,700; Full time

Benefits offered by this job

Competitive salary

Full benefits package

Equal Opportunity Employer

Job summary

A leading services provider is seeking a Customer Support Coordinator to ensure excellent service delivery on the Severn Trent Water contract. The role involves managing customer interactions, coordinating operational tasks, and maintaining system records. Ideal candidates will possess strong communication skills and the ability to work effectively under pressure. A proactive approach is essential to improve customer satisfaction and ensure smooth case progression throughout the service journey.

Qualifications

• Strong communication skills with a calm, clear, professional manner.
• Good organisational ability with attention to detail.
• Able to work under pressure and prioritise effectively.

Responsibilities

• Handle customer enquiries and complaints promptly.
• Liaise with teams to support work delivery.
• Maintain accurate system records for reporting.

Skills

Strong communication skills

Organisational ability

Attention to detail

Proactive approach

Tools

Qualtrics

SAP

Job description

A leading services provider is seeking a Customer Support Coordinator to ensure excellent service delivery on the Severn Trent Water contract. The role involves managing customer interactions, coordinating operational tasks, and maintaining system records. Ideal candidates will possess strong communication skills and the ability to work effectively under pressure. A proactive approach is essential to improve customer satisfaction and ensure smooth case progression throughout the service journey.