Customer Experience & Service Coordinator

Advanced Water Company; Pershore; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Established reputation for service

Supportive team environment

Training and development opportunities

Varied role in a rewarding industry

Opportunity to make a real difference

Job summary

Advanced Water Company is seeking a proactive Customer Services Coordinator to join our team in Pershore. You’ll support customers, manage enquiries and progress cases accurately in a fast-paced environment, delivering exceptional service.

Key duties include handling inquiries, updating case records, communicating with customers, and assisting the Sales team when needed. Strong communication and organisational skills are essential.

Qualifications

• Excellent communication and customer service skills.
• Confident handling customer enquiries by telephone and other channels.
• Organised, methodical with strong attention to detail.
• Ability to manage multiple tasks and prioritise in a busy environment.
• Proactive problem-solving attitude and team player.
• Confident using computer systems and updating customer records accurately.
• Professional, positive and customer-focused demeanor.
• Adaptable, reliable and calm under pressure.

Responsibilities

• Handle incoming customer enquiries professionally and efficiently.
• Update and progress customer cases on the intranet system.
• Maintain regular communication with customers and provide timely updates.
• Prepare and manage customer returns documentation (GRNs) with accuracy.
• Provide telephone support and cover for the Sales Team when required.
• Collaborate with Customer Services, Sales and other departments to resolve queries.
• Prioritise workloads in a fast-paced environment while maintaining accuracy.
• Support the wider team to ensure smooth day-to-day operations.

Skills

Communication

Customer service

Organisation

Attention to detail

Problem solving

Computer literacy

Teamwork

Job description

Advanced Water Company is seeking a proactive Customer Services Coordinator to join our team in Pershore. You’ll support customers, manage enquiries and progress cases accurately in a fast-paced environment, delivering exceptional service.

Key duties include handling inquiries, updating case records, communicating with customers, and assisting the Sales team when needed. Strong communication and organisational skills are essential.