Global Workplace Experience Director

JLL; Greater London; On-site; GBP 120,000 - 160,000; Full time

Job summary

JLL in London is seeking a Workplace Experience Director to provide strategic leadership and oversee transformative workplace initiatives across client accounts. The role focuses on aligning space, services and technology with client strategy, and requires exceptional leadership, communication, and stakeholder management at all levels including C-suite.

You will manage global programmes, develop roadmaps, measure impact with KPIs, and build high-performing teams across multi-site operations,

Qualifications

• Proven experience leading workplace experience programmes and initiatives.
• Strong ability to influence cross-functional teams and senior stakeholders.
• Demonstrated track record of delivering measurable outcomes in complex facilities environments.

Responsibilities

• Provide strategic leadership to align workplace transformation initiatives with client goals.
• Oversee global programmes with regional delivery teams to ensure successful delivery.
• Lead service excellence across all workplace touchpoints and technology strategies.
• Develop KPIs and use data insights to drive performance and ROI.
• Lead and develop multi-site teams and manage senior stakeholder relationships.

Skills

Strategic leadership

Programme management

Stakeholder management

Change management

Education

Bachelor's degree in a relevant field

Job description

JLL in London is seeking a Workplace Experience Director to provide strategic leadership and oversee transformative workplace initiatives across client accounts. The role focuses on aligning space, services and technology with client strategy, and requires exceptional leadership, communication, and stakeholder management at all levels including C-suite.

You will manage global programmes, develop roadmaps, measure impact with KPIs, and build high-performing teams across multi-site operations,