Workplace Experience Director

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Personalized benefits

Job summary

Jones Lang LaSalle Incorporated seeks a Workplace Experience Director to shape transformative workplace programmes and deliver exceptional experiences for clients, employees and visitors. You will lead across space, technology and services with visibility to senior leaders and the C-suite.

You will build year-on-year roadmaps, drive global implementation through regional teams, and develop KPIs to prove ROI while fostering inclusive, high-performing workplace cultures.

Qualifications

• Bachelor's degree in hospitality, business, or related field preferred.
• 10+ years senior leadership experience in workplace services or related field.
• Excellent communication and presentation skills at senior levels.
• Fluent in English (written and verbal).
• Experience in workplace transformation and change management across multi-site operations.

Responsibilities

• Provide strategic leadership to align workplace transformation with client goals across account portfolio.
• Develop and rollout comprehensive Workplace Strategy and roadmaps for transformative programmes.
• Lead global programme implementation with regional delivery teams.
• Establish metrics and KPIs to measure performance, ROI, and employee wellbeing.
• Drive change management and stakeholder engagement to achieve adoption across organisations.

Skills

Leadership

Stakeholder management

Programme management

Change management

Budget management

Communication

Data analytics

Cross-functional

Presentation

Customer experience

Microsoft Office

Education

Bachelor's degree

Tools

MS Office

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Workplace Experience DirectorAt JLL, our goal is to provide workplace experiences that will be long remembered by our clients. This leadership role provides the opportunity to combine your passion for service excellence, team development, and operational management to create hospitality-focused workplace environments. The role is client facing and requires exceptional leadership, customer service, presentation and communication skills across all levels of the business including the C-suite, VIPs, and client employees.Job SummaryAs our Workplace Experience Director, you will provide strategic leadership in executing transformative workplace experience initiatives that align with client's strategic workplace goals across your account portfolio. You ensure the delivery of unparalleled experiences to clients, employees, and visitors at every touchpoint across space, technology and services through comprehensive strategy development, operational excellence, and team leadership.This global leadership role requires exceptional relationship-building skills and the ability to influence across multiple workstreams, transforming strategic vision into actionable delivery plans whilst building productive and thriving workplace cultures. You will manage complex stakeholder relationships and drive measurable business outcomes that support organisational transformation and cultural change initiatives through exceptional team leadership and development.Personal ProfileI am a transformational leader who executes strategic workplace initiatives that drive organisational success whilst delivering exceptional experiences across complex, multi-site operations. I develop high-performing cultures and empower cross-functional teams to achieve outstanding results through comprehensive programme management and stakeholder engagement. I translate strategic vision into operational reality whilst creating environments where both people and businesses flourish. I excel at managing transformative workplace programmes and building thriving workplace communities, delivering measurable outcomes that support organisational growth and cultural change through innovative leadership and strategic execution.Key Responsibilities:Strategic Leadership and Programme Management:Collaborate with account leadership and client stakeholders to align on workplace transformation vision and execute strategic initiativesSupport creation and rollout of comprehensive Workplace Strategy to deliver agreed scope and deliverablesDevelop comprehensive year-on-year roadmaps and actionable business plans for transformative workplace programmesLead global programme implementation whilst enabling regional teams to deliver workplace transformation initiativesDevelop robust success metrics and KPIs to measure performance, operational effectiveness, and ROILeverage data insights to enhance workplace transformation strategy whilst continuously innovating to foster productivity, wellbeing, and organisational growthOperations and Service Excellence:Act as SME for Experience Services, providing strategic oversight to elevate service standards across all workplace touchpointsLead experience strategy for workplace design and refurbishment projects, ensuring spaces support transformation objectivesCreate comprehensive experience strategy and journey mapping aligned with transformational workplace objectivesDevelop strategic partnerships with key vendors, service providers, and consultants to support workplace transformation programmesDrive workplace technology strategy and innovation initiatives that enhance employee experienceLead change management initiatives for workplace transformation projects, ensuring successful adoption and cultural integrationTeam Leadership and Stakeholder Management:Lead and provide strategic direction to workplace professionals across multiple sitesDevelop team capabilities and leadership pipelines that support workplace transformation objectivesManage senior stakeholder relationships and cross-functional teams through exceptional communication and influenceDrive cultural transformation initiatives that align team performance with organisational values and strategic workplace objectivesPerformance Management and Communications:Implement measurement tools to evaluate programme success and capture employee sentimentMonitor KPIs, analyse data, and create comprehensive reports on programme effectiveness and ROIWork with cross-functional workstreams to optimise real estate through experience-led space utilisation and portfolio decisionsContribute to experience-related communications and deliver strategic presentations to senior leadershipDevelop and monitor workplace budgets whilst managing expenses in accordance with financial guidelinesActively participate in the JLL Experience Leadership community and platform initiatives to drive continuous improvementExperience and Skills:Bachelor's degree in hospitality, business, or related field preferred10+ years senior leadership experience in workplace services, corporate hospitality, facility management, or related field with proven experience in strategic programme implementationDemonstrated experience in workplace transformation and organisational change management across complex, multi-site operationsExceptional stakeholder management and relationship-building skills at senior organisational levelsStrong business acumen with budget management, financial analysis, and strategic planning capabilitiesProven ability to influence and lead across diverse functional teams and complex matrix environmentsExperience in service design, journey mapping, or customer experience methodologiesTrack record of developing and implementing strategic initiatives that drive measurable business outcomesExcellent communication and presentation skills with ability to manage multiple priorities in fast-paced environmentsStrong analytical aptitude with ability to gather data, assess situations, and develop strategic solutionsHighly collaborative with exceptional interpersonal and cultural adaptability skillsProficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access)Fluent in English (both written and verbal)Experience with change management and leadership development preferredIndustry certifications in hospitality, facility management, or organisational development preferredIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.