Global Trading Platform Support Engineer

CMC Markets; Greater London; In loco; GBP 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

CMC Markets seeks an experienced Trading Application Support Analyst to join the IT Production team in London on a 12‑month fixed-term contract. You will provide 1st/2nd line support for trading platforms across web, mobile and API channels in a follow-the-sun environment.

You will monitor systems with Nagios, Splunk, AppDynamics and Geneos, diagnose issues, and collaborate with Development, Infrastructure, and Security teams to ensure high availability and rapid issue resolution.

Competenze

• 5+ years’ experience in an IT or application support environment.
• Experience supporting Java, .NET, Apache or IIS.
• Familiarity with Linux/Unix scripting.
• Exposure to monitoring and incident response practices.

Mansioni

• Provide 1st and 2nd line application support for trading platforms.
• Ensure maximum availability using follow-the-sun support model.
• Monitor live systems with Nagios, Splunk, AppDynamics, Geneos and bespoke tools.
• Respond to alerts and incidents across production and non-production environments.
• Diagnose issues, implement fixes and escalate to development teams when needed.
• Collaborate with global teams including Development, Infrastructure, DBA, Security, Ops and vendors.
• Support releases, deployments and change activity per processes.
• Contribute to monitoring, automation, documentation and support process improvements.
• Participate in DR and BCP testing.
• Take part in rotational shift pattern including some weekend on-call.

Conoscenze

IT support

Problem solving

Team collaboration

Strumenti

Nagios

Splunk

AppDynamics

Geneos

Descrizione del lavoro

CMC Markets seeks an experienced Trading Application Support Analyst to join the IT Production team in London on a 12‑month fixed-term contract. You will provide 1st/2nd line support for trading platforms across web, mobile and API channels in a follow-the-sun environment.

You will monitor systems with Nagios, Splunk, AppDynamics and Geneos, diagnose issues, and collaborate with Development, Infrastructure, and Security teams to ensure high availability and rapid issue resolution.