Hybrid Trading Systems Support Engineer

CTC Campus - Website; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Generous time off

Insurance coverage

Parental leave

Free breakfast and lunch

Wellness reimbursement

Job summary

Chicago Trading Company (CTC) is seeking a highly motivated Trade Support Engineer to join our London-based trading team. In this role you’ll troubleshoot live trading issues, monitor real-time production environments, and manage incidents with traders and developers under pressure.

You will automate workflows with Linux, Python and Bash, contribute to runbooks and knowledge sharing, and own incident response while ensuring clear communication to technical and non-technical stakeholders in a

Qualifications

• Experience troubleshooting in a Linux environment via CLI.
• Knowledge of Python and Bash scripting for automation.
• Experience supporting end users in a high-pressure, fast-paced environment.
• Excellent problem-solving and communication skills; comfortable with technical and non-technical teams.
• Detail-oriented with proactive incident management and process improvement.
• Experience querying databases (SQL, Snowflake) preferred.

Responsibilities

• Troubleshoot and resolve live trading system issues, minimizing downtime during outages and communicating status updates to stakeholders.
• Monitor real-time production environments, respond to anomalies, and escalation as needed.
• Automate workflows and manual processes using Linux, Python, and Bash to improve operational efficiency.
• Collaborate directly with traders and developers to relay critical system and software issues, and assist with patching and recovery.
• Contribute to process improvements, documentation, and knowledge-sharing materials (runbooks, FAQs, retrospectives).
• Own incident response, follow up on lessons learned, and drive continuous improvement of support operations.

Skills

Linux CLI

Python scripting

Bash scripting

SQL / Snowflake

End-user support

Communication skills

Job description

Chicago Trading Company (CTC) is seeking a highly motivated Trade Support Engineer to join our London-based trading team. In this role you’ll troubleshoot live trading issues, monitor real-time production environments, and manage incidents with traders and developers under pressure.

You will automate workflows with Linux, Python and Bash, contribute to runbooks and knowledge sharing, and own incident response while ensuring clear communication to technical and non-technical stakeholders in a