Trading Application Support Engineer

CMC Markets Middle East; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

CMC Markets is seeking an experienced Trading Application Support Analyst in London on a 12-month FTC to join the IT Production team. You will support mission-critical trading platforms across web, mobile and API channels in a truly global follow-the-sun environment.

You’ll handle 1st/2nd line support, monitor systems with Nagios, Splunk, AppDynamics and Geneos, respond to incidents, and work with development, infrastructure and vendors.

Qualifications

• 5+ years' experience in IT or application support.
• Experience supporting trading platforms is preferred.
• Proactive, self-driven with passion for technology.

Responsibilities

• Provide 1st and 2nd line application support for trading platforms.
• Maintain availability and performance with follow-the-sun model.
• Monitor live systems using Nagios, Splunk, AppDynamics and Geneos.
• Respond to alerts and incidents across production environments.
• Investigate issues, implement fixes, and escalate when needed.
• Collaborate with global teams and vendors on releases and changes.
• Participate in DR/BCP testing and weekend on-call shifts.

Skills

IT support

Trading platforms

Follow-the-sun support

Incident response

Unix scripting

Tools

Nagios

Splunk

AppDynamics

Geneos

Job description

We're looking for an experienced Trading Application Support Analyst on a 12 month FTC to join our IT Production team in London. You'll work in a truly global, follow-the-sun environment, supporting mission-critical trading applications used across web, mobile and API channels.

What you’ll be doing

• Providing 1st and 2nd line application support for CMC Markets' trading platforms
• Ensuring maximum availability and performance using a follow-the-sun support model
• Monitoring live systems using tools such as Nagios, Splunk, AppDynamics, Geneos and bespoke platforms
• Responding to alerts and incidents across production and non-production environments
• Diagnosing issues, implementing fixes where appropriate and escalating to development teams when required
• Working closely with global teams including Development, Infrastructure, DBA, Security, Business Operations and third-party vendors
• Supporting releases, deployments and change activities in line with agreed processes
• Contributing to improvements in monitoring, automation, documentation and support processes
• Participating in DR and BCP testing
• Taking part in a rotational shift pattern, including some weekend on-call support

Essential

• A proactive, self-motivated mindset with a genuine passion for technology
• 5+ years' experience in an IT or application support environment
• 2+ years' experience working with Red Hat Linux (or other Unix variants), including scripting
• 2+ years' experience supporting applications such as Java, .NET, Apache or IIS

Desirable

• Experience within the financial services or trading environment
• Knowledge of Windows Server
• Familiarity with ITIL frameworks
• Exposure to market data and the FIX protocol

What you’ll get in return

• The opportunity to support high-volume, real-time trading systems used globally
• Exposure to modern monitoring and support tooling in a complex technical estate
• A collaborative, international team culture across London and Sydney
• Ongoing learning, development and career progression opportunities
• A role where your work has a direct impact on platform reliability and client experience

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.