Networking Applications Engineer — Tech Support

Octagon Group

City of Edinburgh

On-site

GBP 35,000 - 55,000

Full time

5 days ago

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Job summary

Octagon Group in Edinburgh, Scotland is seeking an Applications/Support Engineer to provide technical support to a global customer base and work closely with internal engineering teams to resolve product-related issues. You will build specialist knowledge of the product and support demonstrations, training, and industry events.

The role involves troubleshooting complex problems, managing multiple priorities and communicating clearly.

Qualifications

Background in networking and problem solving.
Experience in technical support, applications engineering, systems engineering or test engineering.
Strong analytical and problem-solving skills.
Good communication skills and the ability to explain complex technical concepts.
Ability to manage multiple priorities and learn new technologies quickly.

Responsibilities

Provide technical support to a global customer base, investigating product issues and working with internal engineering teams.
Support frontline colleagues with more complex technical queries.
Investigate issues, identify root causes and escalate to R&D where required.
Replicate customer issues using laboratory equipment and test environments.
Develop in-depth knowledge of the product and its applications.
Represent the voice of the customer within product and engineering teams, contributing to improvements.
Support customer demonstrations, technical training, conferences and industry events.
Produce technical documentation, application notes and knowledge-base materials.