Customer Solutions Engineer — Design & Prototype

Tatum; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 vacation days

Flexible working

ESOP

Learning budget

Job summary

A dynamic technology company in Greater London is seeking a skilled Customer Solutions Engineer to work closely with customers, engineering, and sales teams. You will design solutions and provide hands-on technical support while participating in product development. Ideal candidates should have a customer-focused mindset, familiarity with REST APIs and programming experience, and at least 3 years of relevant IT experience. The role offers modern benefits, a supportive culture, and opportunities to engage with blockchain technologies.

Qualifications

• 3+ years of working experience in IT or a related technical role.
• Familiarity with REST APIs and tools like Postman and OpenAPI.
• Experience in searching logs and dashboards to identify issues.

Responsibilities

• Act as a power user of the Tatum platform within the engineering team.
• Communicate effectively with customers regarding solution deployment.
• Provide modern support practices to solve customer issues.

Skills

Customer-focused approach

REST APIs

Postman

Git

Programming experience

Tools

Slack

Freshdesk

ClickUp

Job description

A dynamic technology company in Greater London is seeking a skilled Customer Solutions Engineer to work closely with customers, engineering, and sales teams. You will design solutions and provide hands-on technical support while participating in product development. Ideal candidates should have a customer-focused mindset, familiarity with REST APIs and programming experience, and at least 3 years of relevant IT experience. The role offers modern benefits, a supportive culture, and opportunities to engage with blockchain technologies.