Global TAM Director: Lead & Scale Customer Success

Datadog; Greater London; Hybride; GBP 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Best-in-breed onboarding

Generous global benefits

Stock equity and employee stock purchase plan

Continuous professional development

Résumé du poste

Datadog is seeking a Director of Technical Account Management to lead a team of Technical Account Managers focused on ensuring customer success post-sale. This role involves recruiting top talent, coaching new hires, and collaborating with leadership on strategic initiatives while implementing necessary processes for the team's growth.

The ideal candidate will have over 5 years of leadership experience, strong skills in account adoption, and the ability to travel up to 30%. Enjoy generous benefits including stock options and a commitment to professional development.

Qualifications

• 5+ years experience in leading teams, with at least 3+ years in a leadership capacity.
• Experience in successful implementation of processes in a scaling region.
• Ability to travel up to 30% of the time.

Responsabilités

• Lead and develop a team of Technical Account Managers to ensure customer success.
• Assist in recruiting efforts and coach new hires during onboarding.
• Work closely with leadership on strategic initiatives.
• Implement and enforce necessary processes for scaling.
• Conduct regular 1:1’s for feedback and skills development.

Connaissances

Leadership

Process implementation

Account adoption growth

Customer success management

Description du poste

Datadog is seeking a Director of Technical Account Management to lead a team of Technical Account Managers focused on ensuring customer success post-sale. This role involves recruiting top talent, coaching new hires, and collaborating with leadership on strategic initiatives while implementing necessary processes for the team's growth.

The ideal candidate will have over 5 years of leadership experience, strong skills in account adoption, and the ability to travel up to 30%. Enjoy generous benefits including stock options and a commitment to professional development.