Global TAM Manager: Lead, Grow & Elevate Customer Outcomes

NCC Group; Manchester; On-site; GBP 90,000 - 130,000; Full time

Job summary

NCC Group is seeking a Manager Technical Account Management to lead a high-performing TAM team and own a strategic portfolio of customers. This player-coach role balances people leadership with hands-on engagement and drives excellence across the global TAM function.

You will partner with a peer TAM Manager to ensure consistency across the UK, Netherlands, Australia, and Manila, while acting as a senior escalation point for complex issues and opportunities for growth.

Qualifications

• Demonstrated experience leading, coaching, and developing high-performing teams.
• Familiarity with ITIL, KPI/SLA management and customer success methodologies.
• Ability to understand and advise on end-to-end customer environments.
• Proven ability to balance operational leadership with direct customer ownership.
• Experience in a distributed/global, customer-facing technical role.
• Ability to interpret security metrics and translate them into executive narratives.
• Proactive, customer-focused leadership with ownership mindset.
• Certifications in CISSP/CISM/Security+ or leadership qualifications are desirable.

Responsibilities

• Lead, coach, and develop a team of 5-6 Technical Account Managers, owning a portfolio of 10-12 customers.
• Ensure TAMs deliver measurable outcomes, drive retention, and maintain service excellence.
• Partner with the peer TAM Manager to drive global consistency across UK, Netherlands, Australia, and Manila.
• Act as senior escalation point for complex customer, service, and technical issues.
• Oversee TAM deliverables: roadmaps, TAM Scores, QBRs, health checks, and continuous improvement plans.
• Contribute to strategy, process, tooling, and talent development for the global TAM function.

Skills

Leading teams

Coaching

Executive stakeholder mgmt

Global teams

Security metrics

Customer success

Strategic advisory

People development

Tools

SIEM

EDR

SOAR

Job description

NCC Group is seeking a Manager Technical Account Management to lead a high-performing TAM team and own a strategic portfolio of customers. This player-coach role balances people leadership with hands-on engagement and drives excellence across the global TAM function.

You will partner with a peer TAM Manager to ensure consistency across the UK, Netherlands, Australia, and Manila, while acting as a senior escalation point for complex issues and opportunities for growth.