Director, Technical Account Management

Datadog; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Stock equity and employee stock purchase plan

Continuous professional development

Job summary

Datadog is seeking a Director of Technical Account Management to lead a team of Technical Account Managers focused on ensuring customer success post-sale. This role involves recruiting top talent, coaching new hires, and collaborating with leadership on strategic initiatives while implementing necessary processes for the team's growth.

The ideal candidate will have over 5 years of leadership experience, strong skills in account adoption, and the ability to travel up to 30%. Enjoy generous benefits including stock options and a commitment to professional development.

Qualifications

• 5+ years experience in leading teams, with at least 3+ years in a leadership capacity.
• Experience in successful implementation of processes in a scaling region.
• Ability to travel up to 30% of the time.

Responsibilities

• Lead and develop a team of Technical Account Managers to ensure customer success.
• Assist in recruiting efforts and coach new hires during onboarding.
• Work closely with leadership on strategic initiatives.
• Implement and enforce necessary processes for scaling.
• Conduct regular 1:1’s for feedback and skills development.

Skills

Leadership

Process implementation

Account adoption growth

Customer success management

Job description

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Director of Technical Account Management will lead the TAM team to provide hands‑on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. The TAM team is held in high regard as experts and trusted advisors for how IT Operations translates to business value.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

What You’ll Do

• Lead and develop a team of Technical Account Managers and first line managers, helping to ensure customer success post‑sale.
• Assist recruiting efforts to find and hire top talent within your region. Coach new hires during on‑boarding to ensure proper ramping of skills and capabilities.
• Work closely with the wider Datadog leadership on strategic initiatives as we scale our team globally.
• Implement and enforce processes and procedures necessary to scale a successful global Technical Account Management team.
• Deliver consistent feedback and performance reviews along with collaborating on and executing individual development plans. Help relevant individual contributors grow to leaders as you successfully scale the growing team throughout the region.
• Conduct regular 1:1’s with team members to provide constructive feedback and skills development.

Who You Are

• Someone with 5+ years experience in leading and at least 3+ years leading leaders in a field facing capacity.
• Experienced in successful implementation of process and procedure in a scaling region.
• Professional experience growing account adoption, knowledge and / or expansion in accounts.
• Able to sit up to 4 hours, traveling to and from client sites.
• Able to travel via auto, train or air up to 30% of the time.
• Currently lead a team of technical account managers, solutions architects or equivalent in the field.

Benefits and Growth

• Best‑in‑breed onboarding.
• Generous global benefits.
• Intra‑departmental mentor and buddy program for in‑house networking.
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks.

About Datadog

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high‑growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.