global-switch-service-engineer

ssr-ct; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

ssr-ct is seeking a Global Switch Security Service Engineer to deliver maintenance and fault-finding for CCTV, Access Control, Intercom, and Intruder systems. You will work on PC/Network based and analogue platforms, including fibre optics and LAN/WAN concepts.

The role requires NVQ 3 in Electronic Security or equivalent experience, strong problem-solving skills, and a proactive attitude to training and development.

Qualifications

• NVQ 3 in Electronic Security or equivalent proven experience.
• Knowledge of Access control / CCTV / Intercom / Intruder systems.
• Knowledge of Windows Operating Systems.
• Knowledge of digital electronics principles and network basics (TCP/IP).
• Health and Safety awareness.

Responsibilities

• Provide fault finding and repair across PC/Network based and analogue security systems.
• Work with CCTV operating systems on small to large multi-site installations.
• Handle Access Control, Intruder, Intercom systems across multiple sites.
• Liaise with higher grade engineers and provide emergency solutions when needed.
• Maintain up-to-date technical knowledge through training and self-learning.

Skills

NVQ 3 in Electronic Security

Access control

CCTV

Intercom systems

Intruder systems

Windows OS

TCP/IP

Health and Safety

Education

NVQ 3 in Electronic Security

Job description

Global Switch Security Service Engineer

Your Role:

Provide professional engineering expertise and excellent internal and external customer service during the planned and reactive maintenance of variety of CCTV, Access Control, Intruder, Intercom Systems and other security solutions.

Responsibilities:

• Provide technical expertise in fault finding and repairs of varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages.
• Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large Multi-site installations with PC Based Digital Recorders.
• Provide technical expertise in fault finding and repair with a variety of Access Control, Intruder, Intercom Systems operating systems from small scale to large Multi-site installations with PC Based front

ends.Have understanding of fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required.Provide emergency solutions when operating out of hours as specified on the departmental rota.Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations.Participate in team meetings and actively contribute towards the business’ activities.Strive to maximize personal development and performance and take active part in performance reviews and personal development plans.Maintain up to date technical knowledge through internal and external training provision.Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.)

Key Skills & Competencies:

Key Skills & CompetenciesEssentialNVQ 3 in Electronic Security or equivalent proven experience Knowledge of Access control / CCTV / Intercom / Intruder systems. (minimum of 4 Years)Knowledge of Windows Operating Systems.Knowledge of digital electronics principles and systemsHealth and SafetyWorking knowledge of TCP/IP and other network fundamentals of UFE's (Unified Front End)

Desirable:

Desirable - (any or all)CCTV – Synergy/Milestone/Genetec/FLIR/Eagle Eye/ProWatch/ACS – Ccure/Lenel OnGuard & S2/Gallagher/CEM/PACIntruder – Honeywell / TexecomIntercom - CommendPSIM – Genetec/Cortech/Recognised Qualification in H&S (IOSH/CSCS)IPAFWorking at Height (Rooftop and Safety Access Certification)EUSR

Aptitudes & Behaviours:

Aptitudes & BehavioursEssentialTeam Player – Co-operation and ability to work with othersGood Administration and Time ManagementCompetent and Independent – Able to work on own initiative and take responsibility for actions, workload and decisions.Inquisitive – Have a desire to learn/research, and develop personally and professionally

Desirable:

DesirableCommercial Awareness – understand a role and associated actions have a commercial value and impact to the business and efficiencies are always considered as part of tasks undertaken