Global Switch Service Engineer

SSR Contract & Technical; Greater London; On-site; GBP 38,000 - 52,000; Full time

Job summary

SSR Contract & Technical is seeking a Global Switch Security Service Engineer to provide professional engineering expertise and excellent customer service during maintenance of CCTV, Access Control, Intruder and Intercom systems across multiple sites.

You will fault-find and repair PC/Network based and analogue security systems, work with various operating systems, and liaise with senior engineers. The role includes after-hours support and opportunities to develop through training.

Qualifications

• NVQ 3 in Electronic Security or equivalent experience
• Knowledge of Access control / CCTV / Intercom / Intruder systems.
• Knowledge of Windows Operating Systems.
• Knowledge of digital electronics principles.
• Health and Safety
• Working knowledge of TCP/IP and network fundamentals.

Responsibilities

• Provide fault finding and repairs of PC/Network based and analogue security systems.
• Fault finding and repair with CCTV operating systems from small to large multi-site installations.
• Fault finding and repair with Access Control, Intruder, Intercom systems across sites.
• Understand fibre optic transmission systems, LAN/WAN networks and radio telemetry.
• Provide emergency solutions when operating out of hours as per rota.
• Collaborate with all parts of the business to meet customer expectations.
• Participate in team meetings and contribute to business activities.
• Maintain up-to-date technical knowledge through training.

Skills

Electronic Security

Access Control

CCTV Systems

Intercom Systems

Intruder Systems

TCP/IP Networking

Windows OS

Network Fundamentals

Health & Safety

Education

NVQ 3 in Electronic Security

Tools

Synergy

Milestone

Genetec

FLIR

Eagle Eye

ProWatch

Ccure

Lenel OnGuard

S2

Gallagher

CEM

PAC

Job description

Global Switch Security Service Engineer

Your Role:

Provide professional engineering expertise and excellent internal and external customer service during the planned and reactive maintenance of variety of CCTV, Access Control, Intruder, Intercom Systems and other security solutions.

Responsibilities:

• Provide technical expertise in fault finding and repairs of varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages.
• Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large Multi-site installations with PC Based Digital Recorders.
• Provide technical expertise in fault finding and repair with a variety of Access Control, Intruder, Intercom Systems operating systems from small scale to large Multi-site installations with PC Based front ends.
• Have understanding of fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required.
• Provide emergency solutions when operating out of hours as specified on the departmental rota.
• Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer's expectations.
• Participate in team meetings and actively contribute towards the business' activities.
• Strive to maximize personal development and performance and take active part in performance reviews and personal development plans.
• Maintain up to date technical knowledge through internal and external training provision.
• Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.)

Key Skills & Competencies

Essential

• NVQ 3 in Electronic Security or equivalent proven experience Knowledge of Access control / CCTV / Intercom / Intruder systems. (minimum of 4 Years)
• Knowledge of Windows Operating Systems.
• Knowledge of digital electronics principles and systems
• Health and Safety
• Working knowledge of TCP/IP and other network fundamentals of UFE's (Unified Front End)

Desirable - (any or all)

• CCTV - Synergy/Milestone/Genetec/FLIR/Eagle Eye/ProWatch/
• ACS - Ccure/Lenel OnGuard & S2/Gallagher/CEM/PAC
• Intruder - Honeywell / Texecom
• Intercom - Commend
• PSIM - Genetec/Cortech/
• Recognised Qualification in H&S (IOSH/CSCS)
• IPAF
• Working at Height (Rooftop and Safety Access Certification)
• EUSR

Aptitudes & Behaviours

Essential

• Team Player - Co-operation and ability to work with others
• Good Administration and Time Management
• Competent and Independent - Able to work on own initiative and take responsibility for actions, workload and decisions.
• Inquisitive - Have a desire to learn/research, and develop personally and professionally

Desirable

• Commercial Awareness - understand a role and associated actions have a commercial value and impact to the business and efficiencies are always considered as part of tasks undertaken