Global Spread Products Application Support - Assistant Vice President

Citigroup Inc.; Greater London; Sur place; GBP 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

27 days annual leave

Discretionary annual bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Employee discounts

Résumé du poste

Citi is seeking an Assistant Vice President for Global Spread Products Application Support in London. The role focuses on trade floor facing support, eTrading apps, and a global follow-the-sun framework to ensure reliable operations. You’ll work closely with trading desks, ops, risk and controls to keep platforms stable and compliant.

The position offers hybrid schedule with learning, mentorship and a strong benefits package including pension, private medical care, life insurance and more.

Qualifications

• Bachelor’s/University degree or equivalent experience.
• Strong analytical problem solving and ability to work under pressure.
• Experience supporting trading technology and ITIL processes is a plus.

Responsabilités

• Trade floor facing support to business users daily.
• eTrading Applications support for Spread Products platform.
• Global follow-the-sun coverage ensuring overnight batches meet SLAs.
• Investigate downstream feed issues and improve data quality checks.
• Collaborate with in-house development teams to escalate issues.
• Manage incidents and tasks in ServiceNow and Jira.
• Improve observability, controls, and resiliency of the stack.
• Promote accountability across the development teams.

Connaissances

Analytical problem solving

Prioritization & multi-tasking

Crisis response

Continuous improvement mindset

Technical breadth

Stakeholder communication

Formation

Bachelor’s degree

Outils

Log analysis

Scripting

Unix

SQL

Description du poste

## Global Spread Products Application Support - Assistant Vice PresidentApply: Hybrid: London United Kingdom: Full time: Posted Today: 26998779Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. The Spread Products (SP) production management group provides direct support to a diverse set of trading desk all trading under the “SP” banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defence, we work closely with our partners in our SP business including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms which enable us to the be the best for our clients. **Role overview** * **Trade floor:** Primarily based on the trade floor facing off to business users daily.* **eTrading Applications Support:** Supporting Spread Products eTrading platform.* **Global Follow-the-Sun Coverage:** Part of a global follow-the-sun team ensuring overnight risk batches complete successfully and within SLAs.* **Downstream Feed Investigation:** Investigate issues raised by downstream partners on feeds delivered to them, improving data quality checks, monitoring, and alerting.* **Development Collaboration:** Work closely with the in-house dev teams, escalating issues where needed.* **Incident & Task Management:** Track incidents in ServiceNow; own the stability book of work in Jira.* **Observability & Controls:** Improve monitoring, observability, and controls for our stack.* **Resiliency & Accountability:** Improve resiliency and recoverability for our stack, holding our dev team accountable.**Key skills and Experience Required:** * **Analytical Problem Solving:** Strong problem-solving and analytical skills.* **Prioritization & Multi-tasking:** Multi-tasking and prioritisation of issues based on impact.* **Crisis Response:** Ability to work under pressure, reacting quickly to issues and outages.* **Continuous Improvement:** Mindset of constant improvement and anticipating issues.* **Technical Breadth:** Good all-round technical skills: Log analysis, scripting, Unix, and SQL.* **Stakeholder Communication:** Good communication skills, facing off to technical and business stakeholders.**Education:** * Bachelor’s/University degree or equivalent experience **What we’ll provide you:**By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:· 27 days annual leave (plus bank holidays)· A discretional annual performance related bonus· Private Medical Care & Life Insurance· Employee Assistance Program· Pension Plan· Paid Parental Leave· Special discounts for employees, family, and friends· Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.#LI-BH3