Global Spread Products Application Support - Assistant Vice President

Citi; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

27 days leave + bank holidays

Discretionary annual bonus

Private medical care & Life Insurance

Employee Assistance Program

Pension Plan

Parental Leave

Employee discounts

Job summary

Citi is recruiting for a SP Technology Support Engineer to join the Spread Products production management group. You will support front office users on the SP platform, coordinate with Sales, Trading and Risk, and drive stability across the trading tech stack.

The role involves incident management, collaboration with in-house development teams, and global coverage to ensure nightly batch processing aligns with SLAs. Hybrid work is available.

Qualifications

• Strong analytical problem solving and ability to troubleshoot complex issues.
• Ability to multi-task and prioritise issues based on business impact.
• Capable of remaining calm and effective during crises or outages.
• Continuous improvement mindset with proactive issue anticipation.
• Technical breadth including log analysis, scripting, Unix, and SQL.
• Excellent communication with technical and business stakeholders.

Responsibilities

• Trade floor: support SP front-office users daily.
• eTrading applications support for Spread Products platform.
• Global follow-the-sun coverage ensuring overnight risk batches meet SLAs.
• Investigate downstream feed issues and improve data quality checks.
• Collaborate with in-house dev teams and escalate when needed.
• Incident and task management in ServiceNow; maintain stability in Jira.
• Improve monitoring, observability, and controls across the stack.
• Enhance resiliency and accountability for the tech stack.

Skills

Analytical problem solving

Prioritization

Crisis response

Continuous improvement

Technical breadth

Stakeholder communication

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Jira

Unix

SQL

Job description

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The Spread Products (SP) production management group provides direct support to a diverse set of trading desk all trading under the “SP” banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defence, we work closely with our partners in our SP business including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms which enable us to the be the best for our clients.

Role overview

• Trade floor: Primarily based on the trade floor facing off to business users daily.
• eTrading Applications Support: Supporting Spread Products eTrading platform.
• Global Follow-the-Sun Coverage: Part of a global follow-the-sun team ensuring overnight risk batches complete successfully and within SLAs.
• Downstream Feed Investigation: Investigate issues raised by downstream partners on feeds delivered to them, improving data quality checks, monitoring, and alerting.
• Development Collaboration: Work closely with the in-house dev teams, escalating issues where needed.
• Incident & Task Management: Track incidents in ServiceNow; own the stability book of work in Jira.
• Observability & Controls: Improve monitoring, observability, and controls for our stack.
• Resiliency & Accountability: Improve resiliency and recoverability for our stack, holding our dev team accountable.

Key skills and Experience Required

• Analytical Problem Solving: Strong problem-solving and analytical skills.
• Prioritization & Multi-tasking: Multi-tasking and prioritisation of issues based on impact.
• Crisis Response: Ability to work under pressure, reacting quickly to issues and outages.
• Continuous Improvement: Mindset of constant improvement and anticipating issues.
• Technical Breadth: Good all-round technical skills: Log analysis, scripting, Unix, and SQL.
• Stakeholder Communication: Good communication skills, facing off to technical and business stakeholders.

Education

• Bachelor’s/University degree or equivalent experience

What we’ll provide you

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.