Global Spread Products Application Support - Assistant Vice President at Citi

Citi; Greater London; Hybrid; GBP 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Competitive base salary

27 days annual leave

Bonus

Private medical care

Pension plan

Parental leave

Learning resources

Zusammenfassung

Citi is seeking an Assistant Vice President for Global Spread Products Application Support. This on-site role supports the SP trading desk, eTrading platforms, and global follow-the-sun operations. You will collaborate with Sales, Trading, Operations, and Risk to ensure stable platforms and provide escalations when needed.

The role emphasizes incident management, data quality, and continuous improvement, with potential hybrid work opportunities and a competitive benefits package.

Qualifikationen

• Bachelor’s degree or equivalent experience is required.
• Strong problem-solving and analytical skills are essential.
• Experience with log analysis, Unix, and SQL is expected.

Aufgaben

• Trade floor support to business users on a daily basis.
• Support eTrading platform and SP technology tooling.
• Ensure global follow-the-sun coverage and incident management.
• Investigate downstream data feeds and improve data quality checks.
• Collaborate with in-house development teams and escalate issues when needed.
• Monitor and improve observability, controls, and resiliency of the stack.

Kenntnisse

Analytical problem solving

Prioritization

Crisis response

Continuous improvement

Technical breadth

Stakeholder communication

Ausbildung

Bachelor’s degree

Tools

Unix

SQL

Scripting

Jobbeschreibung

Global Spread Products Application Support - Assistant Vice President

Full time on site position offers great opportunities for career growth.

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The Spread Products (SP) production management group provides direct support to a diverse set of trading desk all trading under the “SP” banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defence, we work closely with our partners in our SP business including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms which enable us to the be the best for our clients.

Role overview

• Trade floor: Primarily based on the trade floor facing off to business users daily.
• eTrading Applications Support: Supporting Spread Products eTrading platform.
• Global Follow-the-Sun Coverage: Part of a global follow-the-sun team ensuring overnight risk batches complete successfully and within SLAs.
• Downstream Feed Investigation: Investigate issues raised by downstream partners on feeds delivered to them, improving data quality checks, monitoring, and alerting.
• Development Collaboration: Work closely with the in-house dev teams, escalating issues where needed.
• Incident & Task Management: Track incidents in ServiceNow; own the stability book of work in Jira.
• Observability & Controls: Improve monitoring, observability, and controls for our stack.
• Resiliency & Accountability: Improve resiliency and recoverability for our stack, holding our dev team accountable.

Key skills and Experience Required

• Analytical Problem Solving: Strong problem-solving and analytical skills.
• Prioritization & Multi-tasking: Multi-tasking and prioritisation of issues based on impact.
• Crisis Response: Ability to work under pressure, reacting quickly to issues and outages.
• Continuous Improvement: Mindset of constant improvement and anticipating issues.
• Technical Breadth: Good all-round technical skills: Log analysis, scripting, Unix, and SQL.
• Stakeholder Communication: Good communication skills, facing off to technical and business stakeholders.

Education

Bachelor’s/University degree or equivalent experience

What we’ll provide you

• competitive base salary (which is annually reviewed)
• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.