Global SME Account Manager — Hybrid + Benefits

Gb1 Gb1 - Cigna European Services; Greenock; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Multicultural and hybrid working env.

Private Medical Insurance

Employee Wellbeing Benefits

Educational Development Program

Job summary

Cigna Healthcare is seeking a highly motivated Account Manager to join its SME Client Management team in a client-facing role, building strong relationships with international clients and brokers while driving retention and growth.

You will collaborate with underwriting, operations, claims, finance, and product teams to deliver timely solutions and support renewal negotiations in a global context.

Qualifications

• Strong commercial mindset with an interest in client retention, revenue growth, and strategic account development.
• Demonstrated ability to negotiate effectively and influence outcomes across internal and external stakeholders.
• Excellent relationship-building and communication skills with the confidence to engage with senior-level contacts.
• Strong analytical skills with the ability to interpret data, identify trends, and formulate recommendations.
• Highly organised with excellent attention to detail and the ability to manage multiple priorities effectively.
• Proactive, solution-oriented, and comfortable operating in a fast-paced international environment.
• Experience in account management, client relationship management, sales support, consulting, insurance, healthcare benefits, financial services, or a related industry is preferred.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Teams.
• Fluency in an additional language would be beneficial.

Responsibilities

• Support the management and retention of a portfolio of international clients, ensuring service commitments and client expectations are consistently met.
• Develop and maintain strong relationships with clients, brokers, and key internal stakeholders to deliver an outstanding customer experience.
• Identify opportunities to strengthen client relationships, improve client satisfaction, and contribute to revenue growth through upselling and cross-selling initiatives.
• Participate in client and broker meetings, preparing commercial analyses, renewal strategies, and service reviews.
• Collaborate with underwriting, operations, claims, finance, and product teams to deliver effective and timely solutions for clients.
• Support renewal negotiations by gathering market intelligence, analysing account performance, and preparing client recommendations.
• Proactively manage client queries, escalations, and service concerns, ensuring prompt resolution and maintaining client confidence.
• Monitor portfolio performance, identify trends, and provide insights that support retention and growth objectives.
• Contribute to process improvement initiatives that enhance efficiency, client advocacy, and overall service excellence.
• Maintain accurate account documentation and ensure adherence to internal governance and compliance requirements.

Skills

Commercial mindset

Relationship building

Negotiation

Analytical thinking

Organised

Proactive problem-solving

Tools

Excel

PowerPoint

Teams

Job description

Cigna Healthcare is seeking a highly motivated Account Manager to join its SME Client Management team in a client-facing role, building strong relationships with international clients and brokers while driving retention and growth.

You will collaborate with underwriting, operations, claims, finance, and product teams to deliver timely solutions and support renewal negotiations in a global context.