Senior Account Manager – German & Swiss Markets

Clice Cigna Life Insurance Company Of Eur Sa-Nv; Greenock; In loco; GBP 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Cigna Healthcare, a division of The Cigna Group, is seeking an Account Management Senior Associate to join our Client Management team in a client-facing role. You will manage relationships with international clients and brokers, identify growth opportunities, and collaborate with cross-functional teams to deliver effective solutions.

You will support renewal negotiations, monitor portfolio performance, and contribute to retention strategies while maintaining high service standards for a diverse

Competenze

• Strong commercial mindset with interest in client retention, revenue growth, and strategic account development.
• Excellent relationship-building and communication skills with the confidence to engage with senior-level contacts.
• Strong analytical skills to interpret data, identify trends, and formulate recommendations.
• Highly organized with attention to detail and ability to manage multiple priorities.
• Experience in account management, client relationship management, sales support, consulting, insurance, healthcare benefits, financial services, or related industry preferred.
• Proficiency in Excel, PowerPoint and Teams.

Mansioni

• Develop and maintain strong relationships with clients, brokers, and key internal stakeholders to deliver an outstanding customer experience.
• Support the management and retention of a portfolio of international clients, ensuring service commitments and client expectations are met.
• Identify opportunities to strengthen client relationships and contribute to revenue growth through upselling and cross-selling initiatives.
• Participate in client and broker meetings, preparing commercial analyses, renewal strategies, and service reviews.
• Collaborate with underwriting, operations, claims, finance, and product teams to deliver effective and timely solutions for clients.
• Support renewal negotiations by gathering market intelligence and preparing client recommendations.
• Proactively manage client queries, escalations, and service concerns, ensuring prompt resolution.
• Monitor portfolio performance, identify trends, and provide insights to support retention and growth objectives.
• Contribute to process improvement initiatives that enhance efficiency and client advocacy.
• Maintain accurate account documentation and ensure adherence to governance and compliance requirements.

Conoscenze

Commercial mindset

Negotiation

Relationship building

Analytical skills

Organized

Proactive

English-German

International exposure

Microsoft Office

Excel

PowerPoint

Teams

Strumenti

Microsoft Office

Excel

PowerPoint

Teams

Descrizione del lavoro

Cigna Healthcare, a division of The Cigna Group, is seeking an Account Management Senior Associate to join our Client Management team in a client-facing role. You will manage relationships with international clients and brokers, identify growth opportunities, and collaborate with cross-functional teams to deliver effective solutions.

You will support renewal negotiations, monitor portfolio performance, and contribute to retention strategies while maintaining high service standards for a diverse