Account Manager - Cigna Healthcare

Cigna Health and Life Insurance Company; Glasgow; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Multicultural environment

Private Medical Insurance

Wellbeing Benefits

Educational Development Program

Job summary

Cigna Health and Life Insurance Company is seeking a highly motivated Account Manager to join our SME Client Management team. This position emphasizes client-facing engagement, building relationships, and exceptional service delivery.

You will manage a portfolio of international clients and collaborate with various internal teams to ensure the highest service standards. This role offers a competitive salary, a multicultural and hybrid working environment, and extensive employee benefits.

Qualifications

• Experience in account management or client relationship management preferred.
• Strong attention to detail and ability to manage multiple priorities effectively.
• Proactive and comfortable in a fast-paced international environment.

Responsibilities

• Support management and retention of a portfolio of international clients.
• Develop strong relationships with clients and brokers.
• Identify opportunities to improve client satisfaction and revenue growth.
• Collaborate with internal teams to deliver effective solutions.
• Proactively manage client queries and ensure prompt resolution.
• Monitor portfolio performance and provide insights.

Skills

Commercial mindset

Relationship building

Negotiation skills

Analytical skills

Organizational skills

Problem-solving

Fluency in additional language

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Job description

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2026, Cigna is recognized as one of the most trusted and influential names in the industry. Our mission is to improve the health, well-being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive—ensuring your well-being and work-life balance. We’re looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first. At Cigna, you’ll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life’s key moments, your work will matter. Grow with us—and help shape the future of healthcare.

About The Role

We are seeking a highly motivated and commercially minded Account Manager to join our SME Client Management team. This role is ideal for an individual who thrives in a client-facing environment, enjoys building strong relationships, and is passionate about delivering exceptional service while identifying opportunities to grow and strengthen client partnerships. As an Account Manager you will act as a trusted partner to clients, brokers, and internal stakeholders, ensuring seamless account management, supporting retention strategies, and contributing to business growth initiatives. The successful candidate will combine strong relationship management skills with commercial awareness, negotiation capabilities, and a proactive approach to problem-solving.

You’ll Be Responsible For:

• Support the management and retention of a portfolio of international clients, ensuring service commitments and client expectations are consistently met.
• Develop and maintain strong relationships with clients, brokers, and key internal stakeholders to deliver an outstanding customer experience.
• Identify opportunities to strengthen client relationships, improve client satisfaction, and contribute to revenue growth through upselling and cross-selling initiatives.
• Participate in client and broker meetings, preparing commercial analyses, renewal strategies, and service reviews.
• Collaborate with underwriting, operations, claims, finance, and product teams to deliver effective and timely solutions for clients.
• Support renewal negotiations by gathering market intelligence, analysing account performance, and preparing client recommendations.
• Proactively manage client queries, escalations, and service concerns, ensuring prompt resolution and maintaining client confidence.
• Monitor portfolio performance, identify trends, and provide insights that support retention and growth objectives.
• Contribute to process improvement initiatives that enhance efficiency, client advocacy, and overall service excellence.
• Maintain accurate account documentation and ensure adherence to internal governance and compliance requirements.

What You’ll Bring to the Role:

• Strong commercial mindset with an interest in client retention, revenue growth, and strategic account development.
• Demonstrated ability to negotiate effectively and influence outcomes across internal and external stakeholders.
• Excellent relationship-building and communication skills with the confidence to engage with senior-level contacts.
• Strong analytical skills with the ability to interpret data, identify trends, and formulate recommendations.
• Highly organised with excellent attention to detail and the ability to manage multiple priorities effectively.
• Proactive, solution-oriented, and comfortable operating in a fast-paced international environment.
• Experience in account management, client relationship management, sales support, consulting, insurance, healthcare benefits, financial services, or a related industry is preferred.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Teams.
• Fluency in an additional language would be beneficial.

Why You’ll Love Working Here

• Competitive salary
• Multicultural and hybrid working environment
• Private Medical Insurance
• Employee Wellbeing Benefits
• Educational Development Program

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.