Global Service Manager

Talentedge; Worthing; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Employee discounts

Extensive training

Wellness benefits

Rewards programme

Job summary

Talentedge seeks a Global Service Manager to lead service operations across a multi-brand portfolio from Worthing, UK. The role focuses on designing and standardising end-to-end processes and operating models to deliver excellent customer outcomes and lifecycle value.

You will drive a global network, spares strategy and reverse logistics, collaborating with brand teams, customer service, quality and engineering to ensure readiness for future growth.

Qualifications

• Proven leadership of global service operations.
• Experience building and developing high performing, geographically dispersed teams.
• Experience with SAP/ERP systems and analytics.
• Background in inventory, spare parts, and reverse logistics.
• Experience with change programs in a global matrixed org.

Responsibilities

• Lead global service operations across a multi-brand portfolio.
• Drive design, standardisation and optimisation of end-to-end processes.
• Oversee a global network and spares strategy for future growth.
• Collaborate with brand teams, customer service, quality and engineering to align operations.

Skills

Global service leadership

People management

Data-driven mindset

Stakeholder alignment

Change management

Customer focus

Education

Bachelor’s degree in business or related field

Advanced degree or certifications (supply chain/LEAN)

Tools

SAP / ERP systems

Power BI

Job description

Global Service Manager | Leading audio brand

Salary - £70K – 90K + 10% bonus

Worthing, UK – 3 days per week in office

Permanent, full-time

Talantedge Technology is partnering with an established leader in audio electronics and connected technologies. Having worked with household names from across the audio industry they are now looking for an experienced Global Service Manager.

This is an opportunity to dive headfirst into the exciting world of audio technologies and contribute to the success of a prominent and leading brand in shaping the future of home entertainment.

About The Role

The Manager of Service Operations will be responsible for strategic and tactical leadership of global service and spares operations across a multi-brand portfolio. You will be tasked with driving the design, standardisation and optimisation of end-to-end processes, systems and operating models.

Key responsibilities of the role consist of the oversight of a global network, spares strategy and execution and reverse logistics in aim of ensuring readiness for future growth.

Working closely with global brand teams, customer service, quality, engineering and regional organisations, the Global Service Manager aligns current operations whilst shaping the future state of service delivery to achieve strong customer outcomes and provide lifecycle value.

What you will need to be successful

• Strong experience in global service operations leadership with a proven ability to drive operational excellence.
• Proven success in leading leaders as well as building and developing high performance, geographically dispersed teams.
• Strong expertise in SAP or equivalent ERP systems.
• Experience in inventory management and supply chain operations including demand planning, stock optimisation, reverse logistics, and working capital control.
• Proven experience in leading transformation and change management initiatives.
• Capable of operating effectively in a global, matrixed organisation to drive alignment across regions, functions and stakeholders.
• Possess a data-driven mindset and a strong customer-centric approach.
• Bachelor’s degree in business, Supply Chain, Engineering, or a related field.
• Experience with either audio, consumer electronics or hardware.
• Experience with data visualisation and analytics tools (e.g., Power BI or similar).
• Advanced degree or relevant professional certifications (e.g., supply chain, operations, Lean/Six Sigma).

Requirements

• Willing to travel up to 20% both domestically and internationally.
• This role is 60% hybrid and optional 40% remote in line with company policy.
• Successfully complete both a background and reference check.
• Flexibility in working hours due to the international nature of the industry in which the client operates.

What our client offers

• Flexible work environment with potential allowance for full-time remote work subject to conditions.
• Access to employee discounts on specific products.
• Extensive training opportunities.
• Wellness benefits.
• Employee rewards programme.
• Opportunity to work in a diverse work environment that promotes both personal and professional development.
• Salary - £70K – 90K + 10% bonus
• Worthing, UK – 3 days per week in office
• Permanent, full-time