Global Salesforce CRM Transformation Lead

Smiths Group; Hemel Hempstead, Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Training and development

Flexible benefits

Job summary

Smiths Detection in the United Kingdom is seeking an experienced CRM Business Transformation Lead to own the business side of a Salesforce rollout. This senior, non-technical role focuses on delivering commercial value, user adoption and governance across global sales teams.

You will define requirements, redesign processes, manage partners, and drive change initiatives with travel across US, Europe and APAC; base in Hemel Hempstead or London.

Qualifications

• Experience leading at least one full Salesforce CRM implementation from business requirements through deployment and user adoption.
• Strong background in Commercial Excellence, Sales Operations, Revenue Operations or Customer Experience.
• Proven experience driving organizational change in complex environments.
• Understanding of sales processes including forecasting, pipeline management and customer management.
• Experience working with external implementation partners and vendors.
• Excellent stakeholder management with ability to influence executives and frontline users.
• Strong governance, planning and risk management capabilities.
• Knowledge of customer data management, reporting and analytics.

Responsibilities

• Act as the business lead for the Salesforce programme and primary interface between commercial teams, leadership, IT and external implementation partners.
• Lead redesign and standardisation of commercial processes including lead management, opportunity management, forecasting, pipeline management and account planning.
• Define and prioritise business requirements to align Salesforce with commercial objectives.
• Drive business readiness activities for new ways of working before launch.
• Develop and execute change management, communication and training strategies to maximise adoption.
• Establish governance structures, ownership models and operating processes for Salesforce.
• Manage implementation partners and ensure delivery against scope, timelines and budgets.
• Lead stakeholder engagement across sales, marketing, service, finance, legal, digital and IT teams.
• Define adoption metrics and benefits realisation plans to demonstrate ROI.

Skills

Salesforce CRM

Commercial Excellence

Stakeholder management

Change management

Governance & planning

External partners

Job description

Smiths Detection in the United Kingdom is seeking an experienced CRM Business Transformation Lead to own the business side of a Salesforce rollout. This senior, non-technical role focuses on delivering commercial value, user adoption and governance across global sales teams.

You will define requirements, redesign processes, manage partners, and drive change initiatives with travel across US, Europe and APAC; base in Hemel Hempstead or London.