Global Sales Operations Coordinator

3310 John Wiley & Sons Ltd.; Oxford; On-site; GBP 25,000 - 31,000; Full time

Job summary

John Wiley & Sons Ltd. seeks a Sales Coordinator to support the Institutional Sales Team across Europe and North America. You will collaborate with Account Managers, process orders, prepare quotes, and manage documentation using CLM and Salesforce.

The role requires strong English communication, a hands-on attitude, and the ability to work with diverse teams. International exposure and a focus on accuracy are essential.

Qualifications

• GCSE in Math and English or equivalent.
• Excellent written and verbal English communication skills and attention to detail.
• Experience in customer service or administration with a varied workload.
• Digitally savvy with knowledge of digital products and sales models.
• Proficient in Microsoft Office, especially Excel, and quick to learn new systems.
• Able to work independently and manage changing workloads.
• Experience collaborating with multiple teams.

Responsibilities

• Provide administrative support to Institutional Sales team and develop broad system competence.
• Prepare journals and non-journal quotes for Account Managers with accurate data entry.
• Submit new and renewal orders for processing.
• Use Contract Lifecycle Management system to support contracting and liaise with License Coordinator.
• Respond to customer inquiries on pricing, contracts, invoicing and access issues.
• Generate reports for the Sales Team on request.

Skills

English communication

Excel

Time management

Independent working

Team collaboration

Customer service

Education

Graduate degree

Higher education degree ( desirable )

Tools

Salesforce.com

Contract Lifecycle Management

Job description

John Wiley & Sons Ltd. seeks a Sales Coordinator to support the Institutional Sales Team across Europe and North America. You will collaborate with Account Managers, process orders, prepare quotes, and manage documentation using CLM and Salesforce.

The role requires strong English communication, a hands-on attitude, and the ability to work with diverse teams. International exposure and a focus on accuracy are essential.