Global Process Excellence Lead

Wise; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Wise is seeking a Senior Process Engineer to uplift our operational landscape with a globally consistent, compliant approach. You will map current processes, design optimized to-be flows, and drive efficiency across product and operations.

You’ll lead a group of process engineers, establish KPIs, and deliver data-driven improvements that scale. This is a strategic role in the newly formed Business Process Excellence function.

Qualifications

• 6+ years in process engineering or management.
• Experience mapping complex processes across large organisations.
• Ability to design "to-be" processes and improvements.
• Experience with regulatory controls and audits.
• Financial services or fintech background.

Responsibilities

• Map existing operational processes and design optimized to-be processes.
• Lead cross-functional teams across product and operations.
• Define 12-month strategy with KPIs and roadmaps.
• Establish KPIs, monitoring, and audit-ready documentation.
• Manage a group of process engineers to high-quality outcomes.

Skills

Process mapping

Process optimization

Cross-functional leadership

Data analysis

Autonomous working

Fintech experience

Job description

Wise is seeking a Senior Process Engineer to uplift our operational landscape with a globally consistent, compliant approach. You will map current processes, design optimized to-be flows, and drive efficiency across product and operations.

You’ll lead a group of process engineers, establish KPIs, and deliver data-driven improvements that scale. This is a strategic role in the newly formed Business Process Excellence function.