Global Pharma Logistics Coordinator – Customer Care

Biocair; Cambourne; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension

Life Assurance

Group Income Protection

Private Medical Insurance

Healthcare Cash Plan

25 days holiday

Birthday Leave

Volunteering Leave

Cycle to Work Scheme

Discount Shopping Scheme

Specsavers Vouchers

Employee Assistance Programme

Job summary

Biocair in Cambridge is seeking a Customer Logistics Coordinator to coordinate time-critical international shipments in a regulated life sciences environment. You will be the main point of contact for shipping orders and customer inquiries, ensuring compliant, on-time delivery and accurate data updates across platforms.

The role requires strong customer service, organisation, and communication skills, with the ability to resolve issues swiftly and collaborate with airlines, suppliers and global

Qualifications

• Experience in logistics, freight forwarding, or time-critical operations.
• Experience in pharmaceutical logistics desirable.
• Strong customer service orientation.
• Excellent organisation and multitasking.
• Attention to detail and accuracy.
• Problem-solving with resolution.
• Commercial awareness for service vs cost.
• Strong communication with customers and internal stakeholders.
• Experience with shipment management systems.
• Dangerous Goods certification desirable.
• Knowledge of global customs procedures desirable.

Responsibilities

• Act as first point of contact for shipping orders and customer enquiries.
• Manage end-to-end international shipments for pharmaceutical, clinical trial, and healthcare-related products.
• Coordinate with airlines, suppliers, overseas offices, and delivery partners to ensure smooth shipment execution.
• Proactively monitor live shipments, manage issues and escalations, and provide timely updates to customers.
• Manage after-shipment activities including temperature monitor returns, reusable packaging logistics, and chain of custody information.
• Investigate customer complaints, perform root cause analysis, and implement CAPA.
• Ensure accurate data entry and system updates across Biocair and customer platforms.
• Work collaboratively with warehouse, transport, customs, and global teams to deliver service excellence.

Skills

Logistics experience

Customer service

Attention to detail

Communication skills

Problem solving

Tools

Shipment management systems

Job description

Biocair in Cambridge is seeking a Customer Logistics Coordinator to coordinate time-critical international shipments in a regulated life sciences environment. You will be the main point of contact for shipping orders and customer inquiries, ensuring compliant, on-time delivery and accurate data updates across platforms.

The role requires strong customer service, organisation, and communication skills, with the ability to resolve issues swiftly and collaborate with airlines, suppliers and global