Global Pharma Logistics Coordinator

Biocair; Pampisford; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Pension, Life Assurance & Group Income

Private Medical Insurance & Healthcare

Enhanced caregiver leave

25 days holiday + Birthday Leave

Cycle to Work Scheme

Specsavers Vouchers

Employee Assistance Programme

Job summary

Biocair is seeking a proactive logistics professional to support the movement of life-changing research samples, clinical trial medicines, and pharmaceutical products worldwide from our Cambridge hub. You will coordinate time-critical shipments, ensure regulatory compliance, and deliver exceptional customer service in a fast-paced, global environment.

You will work with cross-functional teams across warehouses, customs, and partners to maintain high standards of accuracy, quality, and

Qualifications

• Experience in logistics, freight forwarding, or time-critical operations.
• Experience in pharmaceutical logistics or healthcare logistics preferred.
• Strong customer service mindset with ability to manage multiple priorities and deadlines.

Responsibilities

• Acting as the first point of contact for shipping orders and customer enquiries, delivering a proactive and professional service.
• Managing end-to-end international shipments for pharmaceutical, clinical trial, and healthcare-related products.
• Coordinating with airlines, suppliers, overseas offices, and delivery partners to ensure smooth shipment execution.
• Proactively monitoring live shipments, managing issues and escalations, and providing timely customer updates.
• Managing after-shipment activities including temperature monitor returns, reusable packaging logistics, and chain of custody information.
• Investigating customer complaints, completing root cause analysis, and implementing corrective actions (CAPA).
• Ensuring accurate data entry and system updates across Biocair and customer platforms.
• Working collaboratively with warehouse, transport, customs, and global operational teams to deliver service excellence.

Skills

Logistics experience

Customer service

Organisational skills

Attention to detail

Problem solving

Communication skills

Tools

Shipment management systems

Freight platforms

Job description

Biocair is seeking a proactive logistics professional to support the movement of life-changing research samples, clinical trial medicines, and pharmaceutical products worldwide from our Cambridge hub. You will coordinate time-critical shipments, ensure regulatory compliance, and deliver exceptional customer service in a fast-paced, global environment.

You will work with cross-functional teams across warehouses, customs, and partners to maintain high standards of accuracy, quality, and