Pharma Imports Coordinator: GDP & Temp-Controlled Logistics

AIT Worldwide Logistics; London Borough of Hounslow; On-site; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

Life insurance

26 days leave

Eyecare vouchers

Cycle to Work

Volunteer hours

Job summary

AIT Worldwide Logistics is seeking a Pharma Operations Coordinator - Import to manage time-critical pharmaceutical imports from origin to delivery, ensuring GDP-compliant movement of temperature-sensitive healthcare products. You will optimize processes, maintain regulatory compliance, and build strong customer relationships across the supply chain.

You will coordinate cross-border shipments, oversee customs clearance, and provide proactive updates to customers and stakeholders while aligning

Qualifications

• 5+ years experience in a Freight Forwarding role with end-to-end knowledge
• Experience in international forwarding operations
• Experience with time-critical or temperature-controlled GDP shipments is advantageous
• Fluent English and strong communication skills
• Negotiation skills and ability to liaise with customers and partners
• CargoWise knowledge is a plus

Responsibilities

• Coordinate international import shipments across air, ocean, and road freight
• Manage customer relationships with high-quality service and logistics expertise
• Oversee customs clearance activities and ensure regulatory compliance
• Monitor shipments and communicate updates to customers and stakeholders
• Prepare accurate and profitable quotations aligned with customer requirements
• Coordinate bookings and maintain communications with customers, agents, carriers and suppliers
• Ensure adherence to SOPs, KPIs, quality standards and billing requirements
• Maintain GDP, GMP, Dangerous Goods, eQMS compliance for temperature-controlled shipments
• Support continuous improvement through process optimization and documentation

Skills

Fluent English

Negotiation

Communication

International forwarding

Tools

CargoWise

Job description

AIT Worldwide Logistics is seeking a Pharma Operations Coordinator - Import to manage time-critical pharmaceutical imports from origin to delivery, ensuring GDP-compliant movement of temperature-sensitive healthcare products. You will optimize processes, maintain regulatory compliance, and build strong customer relationships across the supply chain.

You will coordinate cross-border shipments, oversee customs clearance, and provide proactive updates to customers and stakeholders while aligning