Global Pharma Logistics Coordinator – Compliance & Delivery

AIT Worldwide Logistics, Inc.; London Borough of Hounslow; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Private healthcare through BUPA (med &

Auto Enrolment Pension Plan with 4% em

Life Assurance equal to 2x your annual

26 days of annual leave

Eyecare vouchers

Cycle to Work scheme

Five paid volunteer hours per year

Job summary

AIT Worldwide Logistics, Inc. is seeking a Pharma Operations Coordinator to coordinate international shipments across air, ocean and surface modes. You will manage bookings, documentation and customer communications to ensure regulatory compliance and on-time delivery.

The role requires 2 years in international forwarding, fluent English, and a background in customer service. Pharma logistics experience is preferred and familiarity with CargoWise is a plus.

Qualifications

• 2 years prior experience in international forwarding.
• Fluent English required for communication.
• Proven track record in customer service activities.
• Experience in pharma logistics and supply chain preferred.
• CargoWise Software experience is a plus.

Responsibilities

• Coordinate international air, ocean and surface export shipments from booking through final delivery.
• Prepare accurate and profitable quotations in line with customer needs and compliance requirements.
• Partner with customers to understand shipping requirements and provide tailored logistics solutions.
• Manage shipment documentation and ensure compliance with GDP, GMP, Dangerous Goods and other regulations.
• Monitor shipment progress, resolve delays, and keep customers informed.
• Coordinate with carriers, ports, cartage agents and internal teams to ensure smooth operations.
• Ensure adherence to customer SOPs, KPIs, quality standards and patient safety requirements.
• Manage operations including shipment tracking, data entry, billing, stock checks and quality documentation.
• Support onboarding/training of team members and drive continuous improvement.

Skills

Customer service

Fluent English

Tools

CargoWise Software

Job description

AIT Worldwide Logistics, Inc. is seeking a Pharma Operations Coordinator to coordinate international shipments across air, ocean and surface modes. You will manage bookings, documentation and customer communications to ensure regulatory compliance and on-time delivery.

The role requires 2 years in international forwarding, fluent English, and a background in customer service. Pharma logistics experience is preferred and familiarity with CargoWise is a plus.