Pharma Operations Coordinator

AIT Worldwide Logistics, Inc.; Greater London; In loco; GBP 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private healthcare (BUPA)

Auto Enrolment Pension Plan

Life Assurance

26 days annual leave

Eyecare vouchers

Cycle to Work

Five paid volunteer hours

Descrizione del lavoro

AIT Worldwide Logistics is seeking a Pharma Operations Coordinator to coordinate and monitor day-to-day export shipments across air, ocean and surface modes, ensuring compliance with GDP, GMP and other regulatory requirements.

You will partner with customers to understand shipping needs, prepare accurate quotations, manage documentation, and liaise with carriers and internal teams to keep shipments on track and customers informed.

Competenze

• Fluent oral and written English required.
• 2 years' experience in international forwarding.
• Proven track record in customer service activities.

Mansioni

• Partner with customers to understand shipping requirements and provide tailored logistics solutions.
• Prepare accurate and profitable quotations in line with customer needs and compliance requirements.
• Coordinate international air, ocean, and surface export shipments from booking through final delivery.
• Manage shipment documentation and ensure GDP, GMP, Dangerous Goods, and other regulatory compliance.
• Monitor shipment progress and keep customers informed.
• Coordinate with carriers, ports, cartage agents, and internal teams.
• Ensure adherence to SOPs, KPIs, quality standards, and patient safety.
• Support training and onboarding of team members.

Conoscenze

Fluent English

Customer service

International forwarding

Formazione

Maths & English

Strumenti

CargoWise Software

Descrizione del lavoro

Introduction

Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us! Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

As a Pharma Operations Coordinator, you will be responsible for coordinating, monitoring, and managing all communications related to the day-to-day export of international freight forwarding shipments across air, ocean, and surface transportation modes. You will ensure shipments are executed in line with customer requirements and contractual agreements, while proactively tracking progress and facilitating smooth operations throughout the process.

Responsibilities

• Partner with customers to understand shipping requirements and provide tailored logistics solutions
• Prepare accurate and profitable quotations in line with customer needs and compliance requirements
• Coordinate international air, ocean, and surface export shipments from booking through final delivery
• Manage shipment documentation and ensure compliance with GDP, GMP, Dangerous Goods, and other regulatory requirements
• Monitor shipment progress, proactively resolve delays or issues, and keep customers informed
• Coordinate with carriers, ports, cartage agents, international partners, and internal teams to ensure smooth operations
• Ensure adherence to customer SOPs, company KPIs, quality standards, and patient safety requirements
• Manage operational activities including shipment tracking, data entry, billing, stock checks, and quality documentation
• Support continuous improvement through compliance training, cross-functional collaboration, and onboarding/training of team members

Qualifications

• Educated to a good standard Math’s & English
• 2 Years Prior experience in international forwarding
• Fluent oral and written English is a must
• Proven track record in Customer Service-related activities
• Good experience in the transportation and/or supply chain solutions ideally in the Pharmaceutical sector
• Demonstrated work experience in process implementation, customer service and logistics preferably in/for the Life science sector
• CargoWise Software experience a plus

What AIT Can Offer You

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

• Private healthcare through BUPA (medical and dental) after a qualifying period
• Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions
• Life Assurance equal to 2x your annual salary for peace of mind
• 26 days of annual leave to relax and recharge
• Eyecare vouchers for your vision health
• Cycle to Work scheme to promote sustainable commuting
• Five paid volunteer hours per year, giving you the opportunity to give back to the community

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.