Client Services & Payments Specialist (Hybrid)

SmartRecruiters, Inc.; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Pension plan

Life assurance

Income protection

Private medical insurance

Discretionary bonus

Job summary

Crown Agents Bank is seeking a Client Services professional to join Operations. You will resolve client queries promptly, maintain strong relationships and uphold service standards across payment channels.

This role covers handling inquiries, coordinating with internal teams to resolve payment issues, advising on payment formats, managing client files and mandates, and participating in day-to-day activities and projects.

Qualifications

• 3-5 years working in a banking or financial services environment.
• Knowledge of payments, including but not limited to SWIFT, ACH and mobile.
• French or Spanish language skills an advantage.

Responsibilities

• Handling general client enquiries, phone calls, emails and letters
• Liaising with multiple internal teams to resolve payment issues raised by clients
• Provide support to clients in relation to the payment channel they are using
• Oversight of client database, including client files, Mandates, SLAs and Tariffs
• Advising clients on the use of correct payment formats in line with payments regulation
• Manage standing orders on client accounts
• Liaise with clients regarding sanction hits on payments
• Review and approve written client instructions versus Mandate and signature list
• Undertake projects as and when required alongside day-to-day activities

Skills

Banking experience

Payments knowledge

French/Spanish language skills

Job description

Crown Agents Bank is seeking a Client Services professional to join Operations. You will resolve client queries promptly, maintain strong relationships and uphold service standards across payment channels.

This role covers handling inquiries, coordinating with internal teams to resolve payment issues, advising on payment formats, managing client files and mandates, and participating in day-to-day activities and projects.