Global OSINT Success Manager | AI-Driven Workflows & Travel

Blackdot Solutions Ltd; Cambridge; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

25 days holiday

Vitality health insurance

Cycle to work scheme

Electric Vehicle (EV) scheme

Enhanced pension contributions

Enhanced parental leave

Job summary

Blackdot Solutions Ltd is seeking a Customer Success Manager to join its team in Cambridge. This role involves ensuring customers maximize their use of the Videris software, onboarding new clients, and fostering strong relationships with key stakeholders. The ideal candidate will have over 3 years of experience in B2B customer-facing roles, strong communication skills, and a proactive approach. The position offers hybrid working, competitive salary, health insurance, and flexible work-life balance.

Qualifications

• 3+ years in a customer-facing role at a B2B company.
• Experience applying AI to enhance customer workflows.
• Strong rapport building skills with clients at various seniority levels.

Responsibilities

• Onboard new customers and ensure they are smoothly set up.
• Develop long-term relationships with users and stakeholders.
• Deliver high-quality training sessions tailored to customer needs.

Skills

Customer relationship management

Training delivery

Communication skills

Experience in OSINT investigations

Proactive mindset

Job description

Blackdot Solutions Ltd is seeking a Customer Success Manager to join its team in Cambridge. This role involves ensuring customers maximize their use of the Videris software, onboarding new clients, and fostering strong relationships with key stakeholders. The ideal candidate will have over 3 years of experience in B2B customer-facing roles, strong communication skills, and a proactive approach. The position offers hybrid working, competitive salary, health insurance, and flexible work-life balance.