Customer Success Manager, Europe

Vantor; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Vantor is seeking a Customer Success Manager to drive adoption, value realisation, retention and growth for a portfolio of government/defence-oriented customers. You will collaborate with Sales, Engineering, Product and Support to align on strategic objectives and ensure customers achieve business outcomes.

The role requires knowledge of GIS or related imagery solutions, strong communication and the ability to travel up to 20% for international engagements.

Qualifications

• Minimum: Relevant degree or equivalent experience.
• At least 3 years' experience in Customer Success or Account Management.
• Knowledge of Geographic Information Systems (GIS), remote sensing or imagery solutions.
• Excellent written and verbal communication skills.
• Strong organisational and stakeholder management skills.

Responsibilities

• Manage a portfolio of customers, driving product adoption, customer health, contract renewals and expansion opportunities.
• Lead customer onboarding, implementation and user enablement to ensure successful adoption of the platform.
• Monitor customer usage, success metrics and KPIs, providing regular reporting and recommendations to both customers and internal stakeholders.
• Oversee release schedules and readiness, ensuring visibility and alignment with customer objectives.
• Work cross-functionally to solve complex customer issues and act as the “Voice of the Customer” within Vantor.
• Develop a deep understanding of each customer's business, operational processes and strategic objectives.
• Identify opportunities for upsell, cross-sell and additional services, working closely with Sales to support commercial growth.

Skills

GIS knowledge

Communication

Stakeholder management

Onboarding

Education

Relevant degree or equivalent experience

Job description

• Relevant degree or equivalent experience.

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

Please review the job details below.

Vantor delivers enterprise software and services that enable government and defence organisations to maximise the value of their technology investments through customer success, adoption, and long-term strategic partnership.

Key Responsibilities

As a Customer Success Manager, you will be responsible for driving customer adoption, value realisation, retention and growth. Working closely with Sales, Engineering, Product and Support, you will ensure customers achieve their business objectives while identifying opportunities to expand their use of the Vantor platform.

Responsibilities Include

• Manage a portfolio of customers, driving product adoption, customer health, contract renewals and expansion opportunities.
• Lead customer onboarding, implementation and user enablement to ensure successful adoption of the platform.
• Monitor customer usage, success metrics and KPIs, providing regular reporting and recommendations to both customers and internal stakeholders.
• Oversee release schedules and readiness, ensuring visibility and alignment with customer objectives.
• Work cross-functionally to solve complex customer issues and act as the “Voice of the Customer” within Vantor.
• Develop a deep understanding of each customer's business, operational processes and strategic objectives.
• Identify opportunities for upsell, cross-sell and additional services, working closely with Sales to support commercial growth.

Qualifications

Minimum

• Relevant degree or equivalent experience.
• At least 3 years' experience in Customer Success or Account Management.
• Knowledge of Geographic Information Systems (GIS), remote sensing or imagery solutions.
• Excellent written and verbal communication skills.
• Strong organisational and stakeholder management skills.

Desired

• 5+ years' experience in Customer Success, Project Management or Professional Services.
• Experience working with Defence, Government or Intelligence organisations.
• Experience with SaaS or enterprise software platforms.
• Ability to travel internationally (up to 20%).

Location

London, United Kingdom
Remote (United Kingdom or Europe)

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.