Customer Success Manager Europe

UVeye; England; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Travel opportunities

Career growth potential

Job summary

A technology company specializing in vehicle inspection is seeking a Strategic Customer Success Manager in the UK. This role involves managing strategic partnerships across Europe, leading onboarding and site launches, and monitoring operational performance of their advanced AI technology. The ideal candidate will leverage data analysis to drive adoption and efficiency while communicating effectively with stakeholders. This position requires regular travel and on-site engagement within the region. Competitive compensation and career growth opportunities are provided.

Qualifications

• Experience in managing strategic partnerships with a focus on operational and commercial objectives.
• Ability to analyse data to identify risks and opportunities.
• Strong communication skills to convey insights and updates to stakeholders.

Responsibilities

• Manage strategic partner relationships across Europe.
• Lead partner onboarding and site launches.
• Monitor operational performance and system utilization.
• Identify barriers to adoption and lead change management efforts.
• Analyze key program metrics and translate insights for stakeholders.

Skills

Strategic relationship management

Data analysis

Change management

Performance tracking

Job description

Customer Success Manager Europe – UVeye

At UVeye, we’re on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world’s first fully automated suite of vehicle inspection systems, built on advanced AI technology. With over $380 M in funding and partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is used in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. We’re expanding into the UK market and are looking for a Strategic Customer Success Manager – Europe to support and grow one of UVeye’s most important European partnerships. This role is based in the UK and involves regular on‑site engagement across the region, including regular travel to Paris, France.

Responsibilities

• Own and manage strategic partner relationships across Europe, while supporting and collaborating closely with our established Paris operation.
• Serve as a trusted partner to mobility operators, airport stakeholders, and internal UVeye teams, ensuring strong alignment across operational, commercial, and technical objectives.
• Lead partner onboarding, site launches, and rollout milestones, ensuring operational readiness and smooth integration of UVeye technology into daily workflows.
• Establish and maintain joint operating rhythms, including regular touchpoints, performance reviews, and on‑site engagement, to drive transparency, accountability, and momentum.
• Monitor operational performance and system utilisation across sites, using data to identify risks, inefficiencies, and opportunities for improvement.
• Proactively identify barriers to adoption and lead structured change‑management efforts to drive consistent, reliable use of UVeye technology.
• Track and analyse key program metrics such as usage, acknowledgment rates, throughput, and efficiency, translating insights into clear actions for partners and internal teams.
• Communicate progress, risks, and opportunities to UVeye leadership with clarity and data‑driven insight.
• Capture field learnings and translate them into scalable playbooks, processes,