Strategy & Operations Lead, Subscription Benefits

Deliveroo; Greater London; Hybrid; GBP 100,000 - 130,000; Full time

Benefits offered by this job

Free Subscription

Up to 5% matched pension contributions

Equity / share awards eligibility

25 days annual leave plus bank + 1 day

Funded private healthcare (core plan)

Wellbeing perks: on-site gym / GymPass

Enhanced parental leave from day one

Learning & development budget and RooP

Cycle to Work / Season Ticket Loan

Job summary

Deliveroo in London is seeking a Strategy & Operations Manager to own strategy and execution for new benefits within Subscription. You will move between strategic thinking and hands-on delivery, collaborating with Product, Engineering, Design, Data Science, Marketing, and Finance to ship initiatives and measure impact.

You will define what to launch, prioritise a robust benefit pipeline, and scale successful pilots into steady-state features, with senior leadership communication and

Qualifications

• 5+ years of experience in strategy & operations, strategy consulting, or business operations.
• Commercial acumen: strong understanding of marketplace dynamics and subscriber value; comfortable building a business case and owning metrics.
• Analytical rigor: comfortable interpreting data and experiment results to make a clear business call.
• Bias for action and ownership: drive execution and ownership, not just recommendations.
• Cross-functional influence: align senior stakeholders across Product, Eng, Finance, Marketing.
• Excellent written and verbal communication — distill trade-offs for leadership.

Responsibilities

• Own the strategy and roadmap for new benefits within Subscription — build the analysis, the business case, and the plan, and drive it through to execution.
• Cross-functional delivery — partner with Product, Engineering, Design, Data Science, Marketing, and Finance to take benefit ideas from concept to launch, without formal authority over any of them.
• Build and prioritise the benefit pipeline — evaluate ideas, size impact and cost, decide what's worth building next.
• Track ongoing performance — maintain visibility into each live benefit's impact on acquisition, retention, frequency, and satisfaction against cost to serve.
• Scale what works — take benefits from small pilots to steady-state features, define operating model, reporting cadence, and processes.
• Bring outside-in perspective — track what Uber One, DashPass, Wolt+ and others are doing and translate relevants to Deliveroo.
• Communicate to senior stakeholders — write strategy documents and present recommendations.

Skills

Strategy & ops

Commercial acumen

Analytical rigor

Bias for action

Cross-functional influence

Communication

Job description

Deliveroo in London is seeking a Strategy & Operations Manager to own strategy and execution for new benefits within Subscription. You will move between strategic thinking and hands-on delivery, collaborating with Product, Engineering, Design, Data Science, Marketing, and Finance to ship initiatives and measure impact.

You will define what to launch, prioritise a robust benefit pipeline, and scale successful pilots into steady-state features, with senior leadership communication and