Global Onboarding & Capabilities Director

HSBC Holdings plc; Greater London; On-site; GBP 140,000 - 190,000; Full time

Job summary

HSBC Holdings plc is seeking an Onboarding Framework and Shared Capabilities Director to define and lead a global onboarding framework and target operating model across markets. You’ll shape enterprise principles, localisation strategies, and reusable capabilities to drive faster delivery while maintaining controls and security.

The role requires collaboration across architecture, product, operations, data and control functions to align on ownership, sequencing and capability roadmaps.

Qualifications

• Experience designing global onboarding frameworks within banking/financial services.
• Proven ability to define target operating models and reusable capabilities.
• Strong stakeholder management and executive communication skills.

Responsibilities

• Define and maintain the global onboarding framework and operating model across journeys, process, data, controls, technology and operations.
• Establish a common enterprise blueprint and design principles to prevent fragmentation across customer, data, technology and control environments.
• Create a prioritised roadmap of reusable capabilities across IWPB, the UK and Hong Kong aligned to customer and business outcomes.
• Set principles for configuration, localisation and justified market variation to balance consistency with local requirements.
• Evaluate existing bank assets and decide where capabilities should be reused, enhanced, replaced or retired.
• Shape capability requirements for workflow orchestration, identity verification, biometrics, case management, screening, AI, automation and data platforms.
• Partner with enterprise and solution architects to define target architecture, integration approach and migration guardrails that meet security, privacy, resilience, regulatory and control needs.
• Provide design authority input through governance forums and intervene where solutions introduce unnecessary divergence, duplication or operational complexity.

Skills

Onboarding design

Operating model

Stakeholder management

Banking domain knowledge

Architecture collaboration

Tools

Cloud platforms

Data security

Job description

HSBC Holdings plc is seeking an Onboarding Framework and Shared Capabilities Director to define and lead a global onboarding framework and target operating model across markets. You’ll shape enterprise principles, localisation strategies, and reusable capabilities to drive faster delivery while maintaining controls and security.

The role requires collaboration across architecture, product, operations, data and control functions to align on ownership, sequencing and capability roadmaps.